Update info for deposit?? Again!

xtd · Dec 15, 2016

team,

Every month i receive an email that states i have earned rewards points but that they cannot make the deposit? I have called and posted to this forum and for the last 6 months and still have not had this resolved. I am hoping that someone can assist with
this issue as my billing information is correct, yet that is what is stated as incorrect.

Any assistance with this would be greatly appreciated!

:)

neilhorgan · Dec 15, 2016

system update - again?

[quote user="makinmagic3"]

Xbox Support (twitter) has no idea about the update.

But Acey Bongos said "Nothing visible, just behind the scenes stuff to keep Xbox Live the best experience possible"

www.eurogamer.net/.../2012-02-23-new-xbox-360-update-tinkers-behind-the-scenes

[/quote]Cheers for the info mate!

XBLRewards8 · Dec 15, 2016

Update billing info?

Hello ivorplayedallot,

We responded to your post at (rewards not going through) regarding why this deposit is failing. Unfortunately, we have
still not yet received a resolution from the other team working on this issue. Again, apologies for the inconvenience.

XBLRewards3 · Dec 15, 2016

Hi xtd. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on
a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

XBLRewards3

Hi xtd. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on
a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

XBLRewards8

Hello Fabled Savior,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Pablito Lemos 7

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

BxLegendary

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

Pablito Lemos 7

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

Update info for deposit?? Again!