Update frozen

Hi there,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
new thread asking for assistance.

Thank you and have a great day!

Oh wait, its fixed thanks. I went back to the other solution by hard resseting and unplugging it for 10 secs. I really appreciate the help you gave me. Thanks so much.

Hello OnlyOne,

We understand that you're having trouble with being able to update a specific game on your Xbox One console.

If it is only one title that is causing this trouble, we would like to recommend that you follow our troubleshoot game or app installation
problems on Xbox One support article for direct assistance with this.

Try this and let us know if this works.

Best wishes!

Unplugging console resolves issue.

There was a problem with the update

This message can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue.

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Solution

1.Troubleshoot your network. Here’s how: a.Select Check network connection. This test should verify that you have a working Internet connection from your Xbox One to your network device.

b.Try to resolve any errors that appear. See the Xbox One Network Connection Error Solution to resolve any network connection errors.

c.If you can’t resolve the errors, you may have other issues with your network that are causing your Xbox One to time out or fail the system update. These issues may include the following: •Wireless interference

•High packet loss

•Latency.

d.If any of these issues are causing a problem, try a wired connection if possible.

2.If you see the It’s all good screen after running the Check network connection test, the issue is not your network.

3.Select Start update again.

4.If you see the There was a problem with the update screen again, power cycle your console by pressing the Xbox button on the front of the console for 5 seconds. After the console has shut down, unplug the power cord and wait 30 seconds.

5.Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache.

6.Select Start update again.

7.If you see the There was a problem with the update screen again, you can try using the Offline System Update Diagnostic Tool.

8.If any of the following apply, you may need a repair: •You can’t correct your network connection.

•You can’t try a wired connection.

•You continue to see the There was a problem with the update screen while attempting the update with a wired connection and after power cycling the console.

•You can’t complete the installation of the Offline System Update Diagnostic Tool.

9.To submit a repair, visit the Xbox Online Service Center.

Notes

•Once you‘ve successfully installed the system update, you’ll have more tools to help you troubleshoot your network in depth. See Network settings on Xbox One for further troubleshooting.

•If your Xbox One has not been connected to the Internet for a long period of time, it may need to perform several updates to get back up to date. To see a build history, see System updates for the Xbox One operating system. Continue to perform updates until
the update process is complete.