update billing message even though billing is correct

Hello sUiCiDaL Ew0k,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello Bruka XP,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account that is created based on the information in
your Microsoft Account at the time of registration, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft
Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

I see, in this case you can try asking for a refund filling this form on that account if eligible :

https://support.xbox.com/en-US/forms/request-a-refund

Yes it did come from another account on my family account. I setup for my nephew to play on. The email for it is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

But the account is tied to my





personal xbox that I control he's only 9. I have a pass key so no way anyone changed the settings or made a purchase. I will attach screen shots. I got billed Friday the 7th and the sub ended on the 10th. So I got a whole 3 days sub. Probably because the sub ended in September. But they continued to try and bill me anyway. The sub was setup with my cash app card and had no money in it until I put some on Thursday night and got billed Friday.

Hi, please use the previous link
Is better to check these things with a PC.

I ask this because exists the possibility that the charge came from a different account