Update billing info?

You need to deposit credits on to my account my info is correct it works when money wants to come out but putting it back in seems to be a problem give me my credits it's been over a year now sort it out

:)

 

Billing information update

Hello Kroobz,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

 

Billing information update

xbox reward want to me to update my billing information, but whatever I do, it's not changing anything.

"Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below."

 

Hello ivorplayedallot,

We responded to your post at (rewards not going through) regarding why this deposit is failing. Unfortunately, we have
still not yet received a resolution from the other team working on this issue. Again, apologies for the inconvenience.