Update Account - Rewards Credits

cykopat · Dec 15, 2016

I am now over a year with all my reward credits just waiting to be applied. It says I need to update my account. Yet it's current. In fact it's current enough that if I buy anything through Xbox it goes right through, no problem taking my money. Just for
some reason you can't apply reward credits me.

:)

UtmostCar532124 · Dec 15, 2016

My rewards credits didn't deposit due to some issue

Hello, i have 20250 reward credits in my account. Its my new account but its showing that their is a problem in your account and update your account. Please fix my account so that i can those pending reward credits deposited in my account. Please
fix my account.

Thanks

mowerdude · Dec 15, 2016

Has anyone else got $6.00 free from microsoft on 360?

I was going to purchase a few games from xbox live on my 360 and I went to add a credit card and saw that for some reason that microsoft put $6.00 into my microsoft account and thought that was just from the rewards program. But I happen to check another account on my xbox 360 that i didn't even use the rewards program with and have just purchase one game with that account and it also has $6.00 in that account also is Microsoft given out $6.00 to us or what is the deal?

XBLRewards8 · Dec 15, 2016

Hello CYKOPAT,

The issue is with the data stored for your account, which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. When we attempt to query
the server containing your information on where you would like your deposit, the database does not return a response. When our deposit detects that is has not been directed to an account designated as your selected deposit account, it aborts. Since the database
containing user's billable accounts is not under the control of our program, we must rely on another team to provide their resolution to this issue. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is
a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and is a simple troubleshooting notice. Since we are not receiving information from the affected database, adjusting your
information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello CYKOPAT,

The issue is with the data stored for your account, which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. When we attempt to query
the server containing your information on where you would like your deposit, the database does not return a response. When our deposit detects that is has not been directed to an account designated as your selected deposit account, it aborts. Since the database
containing user's billable accounts is not under the control of our program, we must rely on another team to provide their resolution to this issue. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is
a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and is a simple troubleshooting notice. Since we are not receiving information from the affected database, adjusting your
information will, in most cases, not resolve this issue. We apologize for the inconvenience.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

XBLRewards8

Hello SwagMoreCuddles,

We responded to your VIP question at (https://forums.xbox.com/en-US/thread/12B78671-6D6A-4874-B5B4-79EFDB62C298). Regarding your console Credits, from the FAQ for that
offer:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

Since your purchase was made recently, it is too early for those Credits to appear as pending.

Smwutches

Preorders were eligible for VIP only in September. Per the programs FAQ, preorders are not eligible for VIP. In order for a purchase to count towards VIP, it has to be purchased after it releases.

SwagMoreCuddles

Support will check on the tier (keep in mind that subscriptions, in-game consumables, and preorders do not count towards VIP), but the credits for the console should show as pending about 15 days after the console shipped.

Preorders do count towards VIP once they become available to play unless otherwise stated. Last month they had a promotion where all preorders counted until the end of the month towards promotion. But anyways the website states it takes 96 hours so thats
confusing!!!

Update Account - Rewards Credits