Update 360 avatar prop system to convert with Xbox one

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Let's try to troubleshoot.

Don't worry we will fix this together. Please make sure you can sign in all your profiles. Let's try to restore the console back to factory defaults but we will select keep my games and apps so it won't remove your games and progress.

Please follow the steps here:

- Press the Xbox button to open the guide.

- Select Settings

- Select System

- Select Console info & updates

- Select Reset console

- Select Keep Games and Apps

After this, you will have to sign in again with your email and password. Then please let someone check your profile and check if there's any changes.

If you'd like to continue using your Xbox 360 avatar, you might wish to visit the Xbox Store on your console and download an app called "Xbox Original Avatars." In that app, you'll be able to find your Xbox 360 avatar and the items you've previously purchased
for it.

There is an updated avatar system on the Xbox One, and if you wish to explore that, the app that you would want to look for is called "Xbox Avatar Editor." Just note that the clothing items and props from your 360-era avatar are not compatible with this
new avatar system and will not transfer.

Here are some support article links to look at to:

Create a new version avatar -

https://beta.support.xbox.com/help/account-profile/profile/customize-gamerpic

Or keep using your 360 avatar -

https://beta.support.xbox.com/help/account-profile/profile/find-old-avatar

Hope you enjoy exploring your new system!

Hello, JXL.

This is a common error if you will buy an item specially avatar items that are free like the Overwatch free avatar prop on Xbox One that are originally released on Xbox 360. Unlike Back Compat that can be purchased now on Xbox One, except of course if you
are using Microsoft points. These avatar props can only be purchased on Xbox 360 Market. If you have an Xbox 360 console. you may try to purchase it there.

your xbox 360 wireles controller your avatar holds will be in props under avatar editor

Can you transfer you 360 avatar props & gear and my Xbox video library to the one?