Unsure my online safety settings

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. You can usually access your settings via the link: https://account.xbox.com/en-us/Settings

When you try to access your settings via this link do you get an error or are you redirected to another page?

*Thank you in advance for contacting the community.

Hey there, you should try the Forgot My Password feature on Live.com

I've recovered the gamertag of the parent account before and it worked fine but nothing happened and my problem is still there ,have there been any known issues with this before ? It seems to be a fault in the settings

Sign out of any profile on the console, then on the list of Gamertags, scroll right until you find the "Recover" option. Select this and follow the prompts. You'll need the account WLID and password.

There is a 4-digit passcode that is used on the Parent Account to prevent access to the settings, but when it asks you to "log in" with the parent account, it's asking for the WLID/Password of the account itself. This can be tested by having the parent recover
his/her account with this same info. If it doesn't work to recover, it isn't correct, and they should call phone support to recover their information. (support.xbox.com/.../contact-us.aspx)