UNSATISFIED CUSTOMER!!!

I've been playing ping pong with Microsoft and Electronic Arts for 4 HOURS!

Long story short, I had Battlefield 4 Premium and now I don't. I've contacted MS about it and they keep telling me that on my account it shows no history of me buying it (I've bought BF4 Premium a year ago when it came out) Basically it's my fault that because
MS can't find my information stating that i've never bought the game, that I cannot access it. I've called EA and they verified me that I am a premium user. They sent me emails stating that they verify me as a premium user. I have screen shots of my Battle
Log stating that i am a Premium user on the Xbox One console. I have taken a photo of my Xbox Game Manage and it shows that I have every single game content downloaded on my Xbox One.

MICROSOFT PLEASE SQUARE YOURSELF AWAY. I've been a dedicated customer for such a long time to have this issue. I don't see how this couldn't be resolved within less than half an hour.

If I, as a customer. have proof from EA, Battle Log and my personal Xbox showing that I have Premium, Why can you not just give me a code to use so i don't have to repurchase this game again on Xbox Store.

So now i'm stuck. Not being able to play Battlefield 4 Premium content because MICROSOFT thinks i don't own this game.

I promise you, that if this isn't resolved by a matter of time. I will definitely take my Xbox One to Gamestop and trade it in for a Playstation 4.

I shouldn't have to play ping pong games with MS and EA for 4 hours just to access a game I have paid for.

:)

 

UNSATISFIED CUSTOMER

Hey ladybrim 5str,

Sorry to hear about your frustrating experience while dealing with phone support! As my fellow ambassador suggested, you should contact phone support again, I would liek to add to what's been said by pointing out these things:

1. You've done well to keep a list of the employees names, make sure that when you do get in touch with them ask to speak with a floor manager/supervisor. Explain to them that you have been in touch with several support agents including the ambassadors here.
   Explain the rude employees behavior, and also explain why you initially called! I say all of this because your right the customer doesn't deserve the attitude you've been given, but we also have to make sure we address the matters correctly and not just let
   them get by!
2. Please bare in mind the lock is there for our protection. It forces Microsoft to look at the personal matters which might be under attack in the way they should be viewed. While keeping our information private. Not that I don't think you know these things,
   but here is a page that goes further into detail about Lives Security. http://www.xbox.com/en-US/live/accountsecurity
   
3. If the bundle you purchased came with a live subscription, and someone suggested you get a family pack, also explain that to the supervisor! There's no reason for you to be charged for 2 separate accounts, they should be able to give you credit for one
   of them instead of what sounded like a threat.

I wanted to chime in here to encourage you to do what your doing, but to also help influence some calm reasoning! As when we get a little frustrated with others actions, we can sometimes jeopardize our own joy! Be a great day, and please do come back to
let us know what becomes of this, and if we can offer any other assistance.

 

UNSATISFIED CUSTOMER

Im new to the xbox world. In December I purchased a xbox instead of playstation because i got the new microsoft phone. right now i'm wishing i got the playstation.

When i purchased the xbox it came with a live subscription. when i tried to connect with the live account it said invalid so i called xbox. after talking with the rep she suggested upgrading to the family gold. so i bought the family gold assuming the monthly
would be canceled as i was told.

now i'm being told that i have two accounts and if i cancel i'll be charged $250. WHAT TYPE OF BUSINESS IS XBOX RUNNING???

i'm so disgusted with this situation.

Then i'm calling calling calling. spoke with 8 different reps because i kept getting diconnected

The last rep SAMANTHA was so disrespectful. had to tell her twice to lower her voice. asked for a supervisor and she straight out told me NO.

if i live close to her facility i swear i would have stopped by to see her. I dont know why she thought it was ok to talk to me in that tone the reason she has a job is because of customers. good or bad customers pay her salary so there should be no reason
for a disrespectful attitude

Now my account is locked out and no one can access it I have to wait 72 hours for them try to address this matter, WHAT TYPE OF BUSINESS IS THAT??? I have to wait for my problem to be addressed this is pissing me off

SO WHO DO I CALL TO GET THE HELP THAT I NEED?????