Unreturned console!!!

Correlation Id: b0d95c5ec2a24f31b5c02103ea7d6d7f

Timestamp: 2023-11-30T07:25:18.613Z

Hello Tommy,



Greetings!



Thank you for posting in Microsoft Community.



It appears that your concern is related to the unreturned console that was sent for service few months ago. We apologized for the inconvenience this has caused you and as much as we wanted to help you get the console back, here in community, we do not have the tool to help us find or locate the console. What we can do to is to point you to the right support team where you can get the best accurate information of your concern.

You can contact our store support by checking the support number based on your location through this link: Contact Microsoft Store Support - Microsoft Support

Additionally, you can reach out to our live support channel as they can help you escalating your concern. You can click on Contact us | Xbox Support Make sure to use to check the available contact times of the support. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

We are positive that you’ll get more relevant information and best resolution to your concern.





Sincerely,

[quote user="A Jedi Bear"]

After having waited months for this game to come out, and having pre-ordered the Hardened Edition, I discovered that I am "ineligible for Elite membership." I wouldn't be that bothered if it wasn't for the fact that I bought the Hardened Edition solely for
the year of Elite, and as I'm currently unable to join Elite I'm left with nothing but the game and a £40 notebook...

Is there anyway to get past this? I'm currently 15, and when I signed up for live years ago I (foolishly) entered my legitimate DOB, so am I stuck with both an unreturnable Hardened Edition, and no Elite, or can I bypass it?

[/quote]





Make a new adult account over the age of 18....problem solved

I had a faulty console late last year, got an advanced replacement (which was clearly a refurb console as it had a random gamertag attached to it despite being wrapped up as brand new), with a £340 hold put on my bank account for the privilege of them replacing
their broken console.

Within 2 days this replacement console died (diff issue to the first)

At this point I tried to return it to the store as I've had enough and would rather just buy a different console than have to keep replacing these unreliable pieces of junk, the store would not take it back because it has a diff serial number than the one
they sold to me, so Microsoft by sending me a faulty console have effectively voided my warranty with the retailer. I was not informed this would be the case at any point of having it replaced.

In the mean time I am still £340 down from this "hold" for the advanced replacement, which I was told multiple times chat and phone staff by would be released back to my account within 48 hours of them receiving the faulty console, It took just over three
weeks from them receiving the console for me to get this money back.

I am now at the point of trying to do something about this faulty, second hand "replacement" console that I have been sent, which I cannot return to the retailer due to microsoft and cannot use due to microsoft sending me a faulty one.

My only options are another £340 (which far exceeds the value of a console only, specially a second hand faulty one) hold for god knows how long (the last was over a month in total), or send them the console to repair which takes up to 6 weeks supposedly,
which judging by their other time estimates means at least 12, Neither of these are a positive solution for me, the paying customer.

I've some how gone from spending £350 on a brand new console a couple of months back to ending up with an unreturnable, unsellable second hand brick that turned up faulty with someone elses gamertag still attached to it and am being told by staff with horrific
levels of customer service that my only options are shelling out another £340 for weeks on end, or having no console for weeks on end because of something that is absolutely no fault of my own.

I will never purchase another microsoft product if this is not resolved.

Hi again,

Are you able to test this Xbox 360 on another TV? Does it do the same horizontal scrolling lines like you're seeing on your TV currently?

Have you tried to reset your Xbox 360's display settings? You can do this by following the directions
here.