Unresponsive right bumper on elite series 2 controller

Thank you for the advice,I have tried the app and it is very inconsistent sometimes it works perfect and others it doesn't at all,so I think replacement is the way,so I have the warranty,do I have to register it,then fill that repair form?

Hello Starscourge,

Yes, you need to register it first and then use the form.

Hi Starscourge, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to check the controller test on the Xbox Accessories App?

Press the Xbox Guide Button > Settings > Devices & Connections > Controllers & Headsets > Enter Test Mode (Click on the Conical/Lab Flask Icon beside the three dots ...).

Then, please, test the buttons.

If it's damaged, and your controller is still under warranty, please, submit a repair request.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

Hi Berserkerronnie, my name is Jhon, and will be a pleasure help you

I think it is the best solution to take advantage of your warranty, but if you have noticed that it is a generic problem and there are already several users experiencing this problem, it would be best to inform technical support in case it could be a failure. on the controls or on the console.

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.