Unpaid credits, live account migration

Delukke · May 1, 2017

hey guys,

I've been reading up on the forum and the FAQ about missing reward points not being paid out which I am afflicted by.

I just had an account migration last week, two weeks ago. I'm trying to figure out if I have to do the re enroll steps or I just have to be more patient regarding the original billing thing until that gets solved and I'll be paid out rewards automatically.

Thanks for any feedback.

:)

Delukke · May 1, 2017

Unpaid credits, live account migration

hey guys,

I've been reading up on the forum and the FAQ about missing reward points not being paid out which I am afflicted by.

I just had an account migration last week, two weeks ago. I'm trying to figure out if I have to do the re enroll steps or I just have to be more patient regarding the original billing thing until that gets solved and I'll be paid out rewards automatically.

Thanks for any feedback.

XBLRewards8 · May 1, 2017

Unpaid credits, live account migration

Hello Delukke,

We responded to your post at (Unpaid credits, live account migration).

XBLRewards8 · May 2, 2017

Hello Delukke,

After reviewing your account, we see that your recent migration did indeed cause a currency mismatch, which is causing your deposit to fail. What is occurring is that we are unable to deposit EUR from your Belgian Rewards Account into your current Microsoft
Account region, which will not accept that regional currency. In addition, since your Rewards account is set to Belgium, it will only Reward purchases made in Euro.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello Delukke,

We responded to your post at (https://forums.xbox.com/en-US/thread/d5c8ca2d-0b72-4564-b8b2-70deb302e336).

XBLRewards8

Hello Delukke,

After reviewing your account, we see that your recent migration did indeed cause a currency mismatch, which is causing your deposit to fail. What is occurring is that we are unable to deposit EUR from your Belgian Rewards Account into your current Microsoft
Account region, which will not accept that regional currency. In addition, since your Rewards account is set to Belgium, it will only Reward purchases made in Euro.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello Delukke,

We responded to your post at (https://forums.xbox.com/en-US/thread/d5c8ca2d-0b72-4564-b8b2-70deb302e336).

Delukke

I'm sorry it posted 3 times, had connection issue

622e0ae5-8bcf-4ed0-b

Thank you,

I just did not understood the British account or Canada migration part since I have nothing to do with any of those countries, and you mention 21 days because of the unpaid balance and then 90 days because of migration?

Anyhow, I'm not waiting that long, I'm buying a PlayStation 5 and dumping the Xbox.

Unpaid credits, live account migration