Uno keeps crashing and Freezing.

is it possible to get a refund i don't remember how years later?

It infuriates me the game is constantly on sale and ubisoft is getting away with this, playstation removed cyberpunk but xbox doesn't have a stance to remove this game thats a scam at this point.

Something on our main accounts is causing this issue and i wonder if its achievements we unlocked or something causing sync issue somehow, seems like we have to figure for them and thats why its almost 3-4 years this game hasn't worked

Ubisoft knows it's been an issue for a long time. Microsoft's reply must be a bot. get a refund. most people can't play. The rumored workaround was to log in game on a different account,go back to your account, and play. did not work for me.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ryze, have you tried any procedures in the console like clearing the cache or doing a reset on the console while keeping games and apps?

If you haven't tried it yet, follow the procedures below and also remove any games you have in the console quick resume.

1. Go to xbox press and hold the XBOX power button on your console for 10 seconds until it turns off

2. Wait 10 seconds for it to turn off

3. Wait 1 minute with it off

4. Turn it back on

Press the Xbox button to open the panel.

Select system > system > console > system

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note - You need to know the email and passwords of your accounts when performing this reset.

https://support.xbox.com/en-us/help/hardware-ne...

I and others have been dealing with the issue same for 2+ years, i recommend getting a refund because its what i would do if i could im probably not able to anymore

You can try these procedures:

Deleting profile:

It's easy to remove a Microsoft account from your Xbox One console as you don't need to sign in. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the power supply/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding account:

You can add your Microsoft account to any Xbox One console. Here's how:

Press the Xbox  button to open the dashboard.

Select your gamer image in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see the Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I accept.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

if it doesn't work try this:

https://support.xbox.com/en-us/help/hardware-ne...