Uno game doesnt work, crashing in Series X/S

i remember being curious if it was the xbox or my account so i did a test with my monitor and tv somewhat at the same time

xbox one S logged into my main account

Crashed

Xbox one X logged into a different account

Fine

Xbox one S logged into different account

Fine

Xbox one X Logged into my main account

Crashed

Forgot to say the crash when pressing A is in the starting menu so I can't even do anything past that

if i have to use another account then that's ridiculous, it doesn't fix the issue it just makes it look like a convenient "fix" for ubisoft to avoid definitively fixing the game. my wild guess is their ubisoft connect app thing on their side is having a sync issue and why the game crashes?

I dunno but the troubleshoot doesn't work. Ive tried uno on the xbox one s, xbox one x and now the series x and after 2+ years i dont think those steps will help

Er well wont work I reinstalled uno again earlier on the series x to be sure and nothings changed

Depending on what the game is, if what you bought is for the Series S/X then it will only work on the Series S/X. The One was released before the Series S/X. One games will work on the Series S/X, but not always vice versa.

The Series X version of the game will also work on a Series S. Are you sure you have a Series S and not a One S? The Series S/X version will not work on a One.

They released that game as a One version and as a Series S/X version. The Series S/X version will only work on a Series S/X.

If it's only for a Series S/X, it will not work on a One. One games will work on a Series S/X.