Uno for Xbox One still crashes after 2+ months of no communication from Ubisoft and it is...

Hello zach2beat, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
First, delete the local save:
1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
2. Highlight the game title, and then press the Menu button on your controller.
3. Select Manage game and add-ons > Saved data.
4. Select Delete all to remove the local save of this game, then follow the prompts.
After you delete the local save, restart your Xbox:
1. Press and hold the Xbox button in the center of your controller.
2. Select Restart console, then follow the prompts.
After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
Try playing the game again to see if re-syncing with the cloud corrected the game problem.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

i remember being curious if it was the xbox or my account so i did a test with my monitor and tv somewhat at the same time

xbox one S logged into my main account

Crashed

Xbox one X logged into a different account

Fine

Xbox one S logged into different account

Fine

Xbox one X Logged into my main account

Crashed

Forgot to say the crash when pressing A is in the starting menu so I can't even do anything past that

if i have to use another account then that's ridiculous, it doesn't fix the issue it just makes it look like a convenient "fix" for ubisoft to avoid definitively fixing the game. my wild guess is their ubisoft connect app thing on their side is having a sync issue and why the game crashes?

I dunno but the troubleshoot doesn't work. Ive tried uno on the xbox one s, xbox one x and now the series x and after 2+ years i dont think those steps will help

Er well wont work I reinstalled uno again earlier on the series x to be sure and nothings changed

Hello!

Is this the Xbox Live Arcade game on the Xbox 360?

Hi UBISOFT are the developers for UNO game on XBOX ONE. The problem lies with UNO arcade game on the xbox 360 which has nothing to do with UBISOFT. It is a microsoft game studio problem. There is no longer a helpline or customer services available.

Just wanted to add to this reply....

Deleting the local account will not work. Deleting the local and cloud saves will not work. It has something to do with a legacy account and this game. If I try to play this with my legacy account (which is a very old account connected to Ubisoft Connect) it crashes after pressing A to start. Sound freezes for about 5 secs and then it boots out of the game. Even through the same account playing directly with Ubisoft Games program PC, it crashes. If I use another Xbox account that is new or not a legacy, it works just fine but of course you want the original one so you can earn all achievements. Super sad since I have Xbox Game Pass Ultimate and when I remote play to my home system, you can ONLY use the account that is the master GPU account and then it crashes. Dumb. This has been an issue for almost 1.5yrs or so now. It all started after the update with Immortals Fenyx Rising update-addon, Jan 2021 or so. DO not format your Xbox or remove your accounts because it is just a waste of time that is always offered by people.

Work a round option

IT GETS WORSE.

ALL leader boards now blank showing no one ranked on any table. Thats me, my friends and Uno community.

When you play a game , it does not score as a Win or Loss. XBOX Customer services just mention Ubisoft but they only list & are resposible for XBOX One version.

CONSPIRACY THEORY. Another arcade game lacking any support on 360......