Unlink unknown ubisoft account from my xbox account

Hello J, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I appreciate the opportunity to let you know that's not possible to unlink a third-party account from the Xbox side of things.

You may want to contact Ubisoft and review the options you may have regarding this matter:

https://www.ubisoft.com/en-us/help/contact

if you unlink the xbox account from the ubisoft account you can only relink that xbox account with that same ubi account again, you cannot unlink and relink to another account, this is a restriction in place by ubisoft and the same is done with epic too.

Ubisoft has a support article about linking/unlinking your account from an Xbox that you may find useful. I'll leave it for you here. https://support.ubi.com/en-US/Faqs/000017027/Ubisoft-Account-Linking-Unlinking

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

if the wrong Ubisoft account is currently linked to your Xbox account, you should unlink it before you claim the game.



To change the Ubisoft account linked to your Xbox account:



• Head to the Account Information webpage.

• Log in to the Ubisoft account currently linked to your Xbox account.

Support is available if you need to reset your password or recover access to your account.

• Scroll down to the Linked accounts section.

• Locate the Xbox tile and select Unlink.

• Follow the on-screen instructions to unlink the account.

• Return to the Xbox app for Windows PC.

• Follow the on-screen instructions to link the correct Ubisoft account to your Xbox account.

The issue is the only way to unlink the Ubisoft account to the Xbox account, you must have access to the Ubisoft account.

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Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Nidj_250

Sorry to hear that you already have an Ubisoft account connected to your Microsoft account.
Unfortunately Microsoft support doesn't have the tools to view or remove third party accounts linked to your Microsoft account

For this specific concern you need to reach Ubisoft support and try recovering the unknown account and unlink it