Unlawful, unbelievably poorly investigated permanent ban which is still in place after case...

Discus and support Unlawful, unbelievably poorly investigated permanent ban which is still in place after case... in XBoX Accessibility to solve the problem; In February of 2021, my account was hacked via phishing, and I called Microsoft support; this is the second time this has happened to me. I was able to... Discussion in 'XBoX Accessibility' started by CarlZS, Nov 16, 2021.

  1. CarlZS
    CarlZS Guest

    Unlawful, unbelievably poorly investigated permanent ban which is still in place after case...


    In February of 2021, my account was hacked via phishing, and I called Microsoft support; this is the second time this has happened to me. I was able to get my Xbox account back after calling Xbox support. For a violation I didn't commit, I've been given a lifetime ban. After I regained access to my account, I discovered that it had been boosted by about 400,000 gamerscore. I had no idea how this happened. After all, my account was hacked, and the hacker decided to put my gamerscore on it. After speaking with customer service representatives, I assumed there was nothing wrong with my account because no one had mentioned anything to me about the boost in gamerscore which, of course, allowed me to think everything was fine. For something I didn't even do, I've been banned indefinitely. Because of the unlawful use of the account due to someone else's manipulative behaviour, why am I being banned now, considering it is now a problem but wasn't ten months ago? If I had contacted Xbox support sooner, it would have been possible to get it removed. How stupid is this whole thing? If there was an issue with my gamerscore, why wasn't it fixed when I contacted Xbox Support? Then Support Agents did not disclose to me that the intruder had added the gamerscore during the hack, so I assumed everything was fine. Unfortunately, I now face an indefinite ban. Why?

    Despite numerous statements from the Enforcement team, it is clear that the gamerscore was put in place when the account was compromised. I have submitted a case review, and the Enforcement team's incompetence continues to shine. Still, I'm being held responsible for the actions of someone else. Isn't it strange that the gamerscore was never removed if there was a problem? I don't know how things can get any dumber. Xbox gamerscore has been constantly tampered with by a large number of individuals for years. Still, I'm being held responsible because I did something else that resulted in a spam report. There is no way for me to know who has seen my case review, but they must have significant issues because I'm constantly referred to as the victim, and I'm just plain tired of it. Despite my repeated declarations that I had no say in creating the gamerscore system, they have yet to produce anything that I could employ. How could I have been left out of the loop if my account had been hacked and the hacker had added gamerscore to it? I don't know how the Enforcement Division can become any more inept. IThe Enforcement team is not going to be praised for their outright and blatant nonsense. I'm sorry for my disrespectful behaviour. It truly is disappointing when something of this importance is taken away from you for no apparent reason.

    :)
     
    CarlZS, Nov 16, 2021
    #1
  2. Christopher Revoredo Win User

    Unlawful, unbelievably poorly investigated permanent ban which is still in place after case review submission

  3. Christopher Revoredo Win User

    Unlawful, unbelievably poorly investigated permanent ban which is still in place after case review submission

    Hi there Carl welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Unfortunately, contacting the Enforcement Team Is barely impossible, I have been falsely banned as well, my solution was to contact Microsoft directly and not Xbox, these days that is kinda difficult but I hope you can do it as fast as possible!
  4. ngocphi Win User

    Unlawful, unbelievably poorly investigated permanent ban which is still in place after case review submission

    They never were able to reverse andnban PERIOD

    case review does NOT lift a ban unless they rule in your favor.. And only the enforcement team does iit

    Fyi phishing is NOT the same as a gamer score boost

    What happened previously is when you open an unauthorized access case ilthat they investigate andnfind out if your accounts has been compromised

    This does not affect certain suspensions.

    However.phishing is something completely different

    Not saying you did anything of this stuff but phishing is a broad range of stuff

    This includes and not limited to asking for account detail.,

    Personal details, asking for gifts

    If for.example you try and homeshare with another person on the xbox live and asking for their login that's phishing that's one of many examples

    Https://enforcement.xbox.com is the only method to.contact them

    No enforcement team have any unmoderated method of contact it wouldn't.be practical

    One you will never get thru every spammer would spam the line trying to get their accounts back

    2 it leaves them open for harassment you get one appeal that's it

    Unlike other services which are one strike and you are out
  5. CarlZS Win User

    Unlawful, unbelievably poorly investigated permanent ban which is still in place after case review submission

    So how exactly do I contact them, it does not look like they offer helo for xbox bans.
  6. CarlZS Win User

    Unlawful, unbelievably poorly investigated permanent ban which is still in place after case review submission

    How exactly can I get in contact with them and tell them about my issue.
Thema:

Unlawful, unbelievably poorly investigated permanent ban which is still in place after case...

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