Unknown Xbox account

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First check all the accounts you may have or are associated with to see if the charge is coming from any. If it isn't then this is an issue of a compromised debit card. You'll need to reach out to your financial institution for assistance on that.

Hope this helps

You should not post game codes here as this is a public forum and anyone can take them.

You can try following the steps here to try recovering the email and then you'd want to reset the password. Or you would need to try contacting
support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hello I am ForceUser87's Friend in life and have been trying to help him resolve his issues with it. Was on the phone a long time as explained above, so if we can get a Mod involved and someone who can fix accounts directly it would be most appreciated.
Thanks to anyone who reads this post.

That's the rub isn't it. They hide behind a smokescreen of protecting privacy. But it's a lie. They just want to keep charging people. So if the information is lost, it's oh well screw the customer. I find it funny none of the Xbox machines have any records of these accounts.

But it's ok, they cannot charge the card anymore. They are going to have to suspend the account. Thanks for the responses though and have a great weekend.

I understand the situation, but it is not possible to verify the information of an account based on the payment method, that is a violation of the privacy of the account, it is necessary to know the email