Unknown payment through creditcard

StatQuo153 · Dec 28, 2014

Hello,

Today I noticed that on 12/12/2014 there has been a payment going from my creditcard to XBOX LIVE, I have no idea what it can be. Is it possible that someone can check this and e-mail me what I paid (I really didn't buy anything ;s).

Thanks in advance

PS: Isn't it possible that I can e-mail to XBOX instead of posting this on a public forum?

Regards

:)

ngocphi · Dec 28, 2014

Can't remove credit card from my account.

yep update your creditcard info then you can remove the old card

a creditcard cannot be removed while on an active membership

if you are suspended for payment option you must update the payment method

Xinjecti0n · Dec 28, 2014

CANNOT CANCEL AUTO RENEWAL via BROWSER

Normally the bank transfers your auto-renewal debits from an expired creditcard to the new creditcard, its normal.

Just call the bank and cancel the payments then, if you cannot verify your the owner through the phone support.

The phone support can turn off your auto-renewal if you can pass the security steps.

onyxishere · Dec 28, 2014

Sorry to hear it. There are two options available to you here.

1. Log in at commerce.microsoft.com with all gamertags that you have on the console. This is your billing website and shows all purchases made to each gamertag.

2. Call phone support to see if they can tell you what the purchase was for. If you live in North America dial 1-800-469-9269

onyxishere

Sorry to hear it. There are two options available to you here.

1. Log in at commerce.microsoft.com with all gamertags that you have on the console. This is your billing website and shows all purchases made to each gamertag.

2. Call phone support to see if they can tell you what the purchase was for. If you live in North America dial 1-800-469-9269

BattleOrbit

I have the same issue: I am not able to buy a Xbox 360 game over the website.

I tried:

1. Payment through PayPal (PayPal is linked with a AMEX credit card)

2. Payment through creditcard directly (AMEX)

3. Payment through creditcard directly (Mastercard)

On every attempt it shows an endless loading screen. I tried it on multiple Windows 10 devices and a Samsung Galaxy S10+.

ngocphi

yep update your creditcard info then you can remove the old card

a creditcard cannot be removed while on an active membership

if you are suspended for payment option you must update the payment method

ngocphi

well what payment option did you use?

a new creditcard or a debitcard?

if you use a prepaid membership card that doesn't solve the issue

you need to add a creditcard or debitcard or paypal account

or you can always call xbox support

and see if they can push your payment thru the new creditcard

Xinjecti0n

Normally the bank transfers your auto-renewal debits from an expired creditcard to the new creditcard, its normal.

Just call the bank and cancel the payments then, if you cannot verify your the owner through the phone support.

The phone support can turn off your auto-renewal if you can pass the security steps.

Unknown payment through creditcard