Unknown account linked to my current account

Discus and support Unknown account linked to my current account in XBoX on Consoles to solve the problem; Recently learned that my account has two profiles linked together. However, the one linked account has a recovery email and phone number I don't... Discussion in 'XBoX on Consoles' started by KittyKatGatta, Nov 23, 2017.

  1. Unknown account linked to my current account


    Recently learned that my account has two profiles linked together. However, the one linked account has a recovery email and phone number I don't recognize. While speaking with support I was told not to delete the secondary (unknown information) account,
    but was not given a clearrationale for this. The support agent informed me that account in which I was not familiar with was my original acct from 12 years ago. Should I be concerned?

    :)
     
    KittyKatGatta, Nov 23, 2017
    #1
  2. Unknown profile linked to my account?

    Each Microsoft Account will have one GamerTag associated to it. To check the enforcement history of that account, log in with your MS Account to enforcement.xbox.com

    I would also take time to review the security settings and preferences here: https://account.microsoft.com/privacy That will also show recent activity of your account to possibly identify any suspicious or erroneous activity.

    It is highly recommended you set up security proofs on your account. To set them up:

    Navigate to the Settings hub on your console, select
    Account
    , and scroll over to the Your Information panel. Now select Account Security, select Security Proofs and follow the prompts from there. You may need to put in your email and password to continue
    with this step.

    Ex. Set Up Email > enter the email to send the security code to and select Done > select Next or I Didn’t Get a Code > if you did receive a code, enter the code and select Done > Continue > Done!

    You can also update your security info online at account.microsoft.com. For more information on security proofs, check out our support.xbox.com article “Add
    and update the security info for your Microsoft Account
    ”.
     
    PalmettoBling, Nov 23, 2017
    #2
  3. IngunnFaale
    IngunnFaale Guest
    Unknown profile linked to my account?

    There seems to be a profile that I have no control over that has managed to get linked with my account.

    I got banned from xbox live for whatever reason, when I got on my pc to see what I was banned for I discovered that there was a second profile there, that I didn't know of. The account has 0 games and 0 playtime. Can this profile get my account details? I'm
    worried somone might get to my credit card details or something. Will upload picture if someone tells me how.

    Thanks
     
    IngunnFaale, Nov 23, 2017
    #3
  4. Rodrigo Oliver Win User

    Unknown account linked to my Microsoft account

  5. Rodrigo Oliver Win User

    Unknown account linked to my Microsoft account

    Hi Dutton90, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, try unlinking the current account on the game settings on Switch.

    Press the ZR button > Go to Game > Configure Online Play > Unlink your account.

    Let me know if it works!
  6. Dutton90 Win User

    Unknown account linked to my Microsoft account

    Hi Rodrigo, signing out of the account on the switch isn't a problem it's the account that has never belonged to me that's linked to my Microsoft account that i want removing/deleting

    Thanks

    Adam
  7. PalmettoBling Win User

    Unknown profile linked to my account?

    Each Microsoft Account will have one GamerTag associated to it. To check the enforcement history of that account, log in with your MS Account to enforcement.xbox.com

    I would also take time to review the security settings and preferences here: https://account.microsoft.com/privacy That will also show recent activity of your account to possibly identify any suspicious or erroneous activity.

    It is highly recommended you set up security proofs on your account. To set them up:

    Navigate to the Settings hub on your console, select
    Account
    , and scroll over to the Your Information panel. Now select Account Security, select Security Proofs and follow the prompts from there. You may need to put in your email and password to continue
    with this step.

    Ex. Set Up Email > enter the email to send the security code to and select Done > select Next or I Didn’t Get a Code > if you did receive a code, enter the code and select Done > Continue > Done!

    You can also update your security info online at account.microsoft.com. For more information on security proofs, check out our support.xbox.com article “Add
    and update the security info for your Microsoft Account
    ”.
  8. Siloxis Win User

    Unknown EA Account linked to my XBOX Account

    Hey there,

    i tried to log in with my XBOX LogIn data, i tried this on a computer but i cannot log in.

    Edit: Also tried on XBOX One today
Thema:

Unknown account linked to my current account

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