Unjustified account suspension

SmithTheSiith · Oct 11, 2018

I've been suspended now for the second time on xbox for calling someone out on a game for being a troll and ruining the game for my friends, they report me and now I'm suspended for 8 days, so now I get sent to the enforcement page and have to fill a questionnaire
out, the questions are simple but the answers are too vague and I get them wrong and now can't apply for another 24 hours, all I want to do is talk to someone directly and get this sorted but now I can't

:)

steeledwand7664 · Oct 11, 2018

Suspension unjustified

Keep in mind that if your son did ANYTHING that violated the code of conduct which can be read here https://enforcement.xbox.com/en-US/home/codeofconduct and was reported and when the enforcement team investigates the report and there was a violation that
is when the suspension is put onto the account.

Oraclea · Oct 11, 2018

Suspension unjustified

Hi, sorry to say but the Xbox Enforcement Team doesn't use or monitor these forums, and the only way to contact them directly is by doing a case review to appeal the suspension. I can provide you with a few links that may help with information:

To get general enforcement information, including information on current enforcement status: https://enforcement.xbox.com/

For information on the different types of suspensions: Xbox Enforcement | How Do I

For information on the case review process: Xbox Enforcement | How Do I

I can't conjecture as to what might have triggered a particular suspension, but in general, the Enforcement Team is responsible for enforcement if an account is found to be in violation of the Xbox Live Code of Conduct. Hearsay evidence would not be sufficient
grounds for issuing a suspension. For more information about the Code of Conduct: https://enforcement.xbox.com/home/codeofconduct

denis97g · Oct 11, 2018

the only way to get a ban reversed is through the case review.

XBF Lance J · Nov 3, 2018

Hey Smith,

Suspensions and bans are handled by the Enforcement team and your best option would be to get that questionnaire right and submit a case review through the

Xbox Enforcement site.

denis97g

the only way to get a ban reversed is through the case review.

XBF Lance J

Hey Smith,

Suspensions and bans are handled by the Enforcement team and your best option would be to get that questionnaire right and submit a case review through the

Xbox Enforcement site.

XBF Felixx P

Hey there AlexSantamaria1!

We are sorry to hear about any issues you may be having due to an enforcement action. Unfortunately as
this is forum support, you will not be able to reach the enforcement team here, and
we wouldn't be able to assist further.

Also we would recommend to take a look at
Microsoft’s Code of Conduct Explained for
Xbox Live Customers.

Please visit our
Code of Conduct on
the enforcement site to find out how to stay safe.

We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.

If you ever require any help with any other issues please feel free to
Start
a New Thread for further assistance.

Happy gaming! '

Felix

Xbox forms support

francisco sosa

[mod removed - personal information]

It doesn't seem to me that I look at the inconsistencies that exist and one cannot communicate with them, besides how it will be that for some people who complain one has permanent suspension and in the console it says only suspension is an error can be clearly seen.

Smwutches

If the enforcement team upheld their decision, there is nothing else that can be done.

Unjustified account suspension