Unintentional Purchase

ScottyBeamsAll · Mar 31, 2016

So my brother and I saw a game with gold for this month on backwards compatibility. Supreme Commander 2 we tried to download it thinking it was free and ended up with a 30 dollar charge that we weren't supposed to charge to my mothers account. I didn't realize
that the GWG on 360 only lasted for 15 days per game I assumed it was similar to the Xbox one where both games are available for the entire month. If there is anything I do please tell me! can't afford to through money at games right now. I didn't let it download
past 1%.

:)

Smwutches · Mar 31, 2016

Cancel unintentional purchase

You would need to contact support directly, although everything in the marketplace does state that there are no refunds so there is no guarantee they will get you one.
support.xbox.com/contact-us

AK DJ Panda · Mar 31, 2016

Cancel unintentional purchase

Many thanks for that. I've been on hold for 25 minutes, but at least I now have a contact! Really appreciate your help.

Theory of Game · Mar 31, 2016

Hi there.

Usually, the policy is that all sales are final. That being said, sometimes support can make exceptions, but you'll need to contact them to see if it's possible in this case. You can reach them at
support.xbox.com/contact-us - or if you'd prefer you can contact them on the phone. If you're in North America, the number is 1-800-4MY-XBOX, if you're elsewhere I can get the appropriate number
for you, just let me know what country.

Hope this helps.

maxen · Nov 2, 2018

For future reference, if the confirmation page does not say "Free" then you *will* be charged for the purchase. It's worth keeping in mind; don't assume it will be free if that's not what it says.

If you speak with Support (link provided by Theory above), they may be able to help you out.

maxen

For future reference, if the confirmation page does not say "Free" then you *will* be charged for the purchase. It's worth keeping in mind; don't assume it will be free if that's not what it says.

If you speak with Support (link provided by Theory above), they may be able to help you out.

Theory of Game

Hi there.

Usually, the policy is that all sales are final. That being said, sometimes support can make exceptions, but you'll need to contact them to see if it's possible in this case. You can reach them at
support.xbox.com/contact-us - or if you'd prefer you can contact them on the phone. If you're in North America, the number is 1-800-4MY-XBOX, if you're elsewhere I can get the appropriate number
for you, just let me know what country.

Hope this helps.

AK DJ Panda

Many thanks for that. I've been on hold for 25 minutes, but at least I now have a contact! Really appreciate your help.

Smwutches

Billing issue can only be taken care of through phone support. These should be the direct numbers for them in your region - 020 7365 9792 or 0800 587 1102

AK DJ Panda

Quick update -- Microsoft Support were very good on the phone, they've removed the purchase and refunded the money. It seems that the reason he was able to purchase it was because the xbox account was marked as "adult" instead of "child" because it was
in my name even though it was for my son, and the account had the credit card stored from when we purchased the live service. They've now removed the credit card to make sure it doesn't happen again.

Thanks for the help!

Unintentional Purchase