Unintended Game on Demand Purchase

Discus and support Unintended Game on Demand Purchase in XBoX Games and Apps to solve the problem; On 11/22 my 9-year-old nephew thought he was downloading a free demo of a game called Destiny. What he actually did, was download a full version of... Discussion in 'XBoX Games and Apps' started by draven328, Nov 23, 2014.

  1. draven328
    draven328 Guest

    Unintended Game on Demand Purchase


    On 11/22 my 9-year-old nephew thought he was downloading a free demo of a game called Destiny. What he actually did, was download a full version of the game and we were charged $64.64. THIS PURCHASE WAS NOT INTENTIONAL!!! We need that money back. Does
    anyone know whether I have any recourse at all for resolving this matter? Thanks in advance for any advice.

    --Jack Edgar

    :)
     
    draven328, Nov 23, 2014
    #1
  2. Daft Badger
    Daft Badger Guest
    Daft Badger, Nov 23, 2014
    #2
  3. Dangerous Alan
    Dangerous Alan Guest
    Dangerous Alan, Nov 23, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Unintended Game on Demand Purchase

    You would need to contact support directly. However, keep in mind that all purchases on the marketplace do state that there are no refunds, so there is no guarantee of getting one. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Nov 23, 2014
    #4
  5. Smwutches Win User

    Unintended Game on Demand Purchase

    You would need to contact support directly. However, keep in mind that all purchases on the marketplace do state that there are no refunds, so there is no guarantee of getting one. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. Daft Badger Win User

    opt out of beta 2013

  7. Dangerous Alan Win User

    MS are at it again.....

  8. XBF George L Win User

    Payment pin

  9. kingvas78 Win User

    Just bought Metro (lesson learned.....)

    I wasn't 100% sure until I got the confirmation email.... LOL.......

    -

    Little button smasher!!! Just goes to show how easy a "unintended purchase" can happen...

    -

    My bad.... but a good one....
Thema:

Unintended Game on Demand Purchase

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