Uninstalled Microsoft Jigsaw Puzzle and lost 30+ collections I had paid points for

I lost Jigsaw Jam collections 2 and 3 as well.

After uninstalling/reinstalling Jigsaw, I've now also lost the stats for Jigsaw Jam collections 2 and 3.

Oh well, at least I still have all the Jigsaw Jam Achievements.

In the plus column, my Daily Challenges sounds (the "Coin Drop" and so-forth) now work correctly. This is a problem I've seen come and go with other games (such as Minesweeper and Solitaire) on Windows 8.1. I never had those problems with Windows 8.0,
and this was a big reason I delayed upgrading to Windows 8.1 for nearly half a year. The mid-September updates fixed the problem in Minesweeper and Solitaire, and the just-released update for Jigsaw fixed it for Jigsaw.

Also, despite some of the underlying stats still being wrong, I'm now getting proper credit for completed collections in Classic Jigsaw. The stats still say, for example, that I've played 10 and completed 8 Expert puzzles (I actually completed all 10) but
now I'm being given credit for completing the collection in Expert difficulty.

PS I would add that I had to uninstall/reinstall and thus lost all my downloaded collections, that I had 'paid' for.

I had my hopes up that it would get fixed. I have tried everything... to the point where I uninstalled all of microsoft store and reinstalled the xbox app and jigsaw. So frustrating because I paid for this and I can't enjoy it. Also paid for puzzles and
I can't access them since they were deleted when I uninstalled jigsaw....

Funny enough it still knows that I paid for premium.... even though it won't connect. How does it know? Even told me on a computer I never had it on before and wasn't signed into the app.

Just in case any microsoft support people read this far I'll answer all your initial questions: Yes I am connected to the right account. Yes I did a cleared cache. Yes I tried turning it off and on again. I followed every troubleshooting thing out there
and it won't work!

I uninstalled jigsaw, then re-installed. This solved my problem and all my points and puzzles were restored. Thank You

Hey there SunMovies,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and let us know if it helps.
Sometimes something as simple as reinstalling the game will fix an issue like this.

Let us know how it goes!

I have the same problem. My gold is the same amount as before but I lost all my puzzle collections that I'd bought and I get an error message.

Tried uninstalling and reinstalling the game and it is still the same.