Unhappy customer.

DICWAG22 · Jan 20, 2018

Good Evening,

I am absoutley outraged by the way Microsoft has left me as a customer down. I paid for a $50.00 pre paid card and it didn't work. I take it to the store I purchased it from and they said, they can't return/exchange pre paid cards. The employees
takes my card and throws it in the trash. After arguing eith Her, and her manager of the store. They said, I need to contact Xbox and need to leave. I call Xbox now. My customer service rep was ABSOUTLEY AMAZING! only thing positive about this. He
tried to help me but MICROSOFT XBOX would not help me at all. So, I'm now out $50 and I'll never get it back. Microsoft is the worst company in the world and I will be posting this all over social media.

:)

Mister Quasar · Jan 20, 2018

Unhappy customer

Sorry to hear about the experience there, AidanBeast1012!

So we can take a closer look into this with you, can you reply here with more detail as to the original issue for which you contacted our chat or phone support teams? Do you have a reference number for any conversations you had with them? We definitely want
to help get this sorted for you if we can.

amylynn0301 · Jan 20, 2018

Unhappy customer

I am 100% an unhappy Microsoft customer.Not only did your crap support team lie to me and say i was given a refund that I was owed and never given, but now you block an 8 year old?! Your customer service department is pathetic, as is this entire system.
Hence the PlayStation was the purchase for Christmas this year.

HAZMAT RADIO · Jan 20, 2018

Xbox Support can try and help check on the status of the code you received from the store. Sometimes it can take awhile for the code to process the the stores retail system.

However, if the store did take away your code and threw it away then that doesn't give Xbox Support anything to work with. If you don't have a code, how will they know what you bought and they certainly won't give you $50 just based on your word of what
happened.

The transaction happened at the store where you bought the code and by design, the store is the only one that can activate the code.

Farscape247 · Nov 1, 2018

did you get a receipt from the store at point of purchase as this usually states if the card was activated, can't blame Microsoft when your purchasing from a third party.

Mister Quasar

Sorry to hear about the experience there, AidanBeast1012!

So we can take a closer look into this with you, can you reply here with more detail as to the original issue for which you contacted our chat or phone support teams? Do you have a reference number for any conversations you had with them? We definitely want
to help get this sorted for you if we can.

Farscape247

did you get a receipt from the store at point of purchase as this usually states if the card was activated, can't blame Microsoft when your purchasing from a third party.

HAZMAT RADIO

Xbox Support can try and help check on the status of the code you received from the store. Sometimes it can take awhile for the code to process the the stores retail system.

However, if the store did take away your code and threw it away then that doesn't give Xbox Support anything to work with. If you don't have a code, how will they know what you bought and they certainly won't give you $50 just based on your word of what
happened.

The transaction happened at the store where you bought the code and by design, the store is the only one that can activate the code.

MeanMachine 47

Hi there.

To cancel your xbox LIVE account you will have to call the xbox support line for your region, they should also be able to refund you your money for the subscription that has just renewed as well.

Mister Mascot

Hey there Franklin Maya,

Sounds like a lot has happened in the last few months. While we're not able to issue or offer any refunds here on the forums (you'd need to speak with the chat or phone team about that). We're more than happy to assist with any sort of troubleshooting that
we can. To clarify though, were you able to get your controller replaced so that it's working for you now? What about the headset and the downloaded game? What happens when you try to use Group Chat?

If you can provide some more details we'll do our best to help!

Unhappy customer.