Unfair communication ban

Bonkey Punch000 · Jun 14, 2018

My nephew was at my house while I was out of the country. He is 12, and he messaged one person and used one profanity (the A word). And now I have a 7 day ban. He tried to file an appeal, but if Xbox would have read it it was clearly written by a child.
I tried to explain this to support, but there is nothing they could do. This is really a garbage ban and Xbox enforcement really needs to step up their game when it comes to policies.

:)

Smwutches · Jun 14, 2018

Unfair communication ban

To see about submitting a case review, you would need to go to
http://enforcement.xbox.com

The best thing to do would be to report him and block communications with him.

Smwutches · Jun 14, 2018

Unfair communication ban

As long as he filed a complaint on the other person, the enforcement team will investigate him and take action. There is no way to know for sure if/when another user has been suspended, and even if they havent yet, it doesn't mean they won't. Suspensions
are not always immediate and investigations can take time.

Smwutches · Jun 14, 2018

Per the terms you agreed to when you signed up, you are responsible for your account at all times. So it doesn't matter who was using it (which no one else should have access to it), if something is done on that account to break the code of conduct, the
account can be suspended.

DrkOps187 · Jun 14, 2018

Per the terms you agreed to when you signed up, you are responsible for your account at all times. So it doesn't matter who was using it (which no one else should have access to it), if something is done on that account to break the code of conduct, the
account can be suspended.
Click to expand...

I would also recommend setting up a separate account for your nephew or a "guest" account.

Bonkey Punch000 · Jun 14, 2018

Per the terms you agreed to when you signed up, you are responsible for your account at all times. So it doesn't matter who was using it (which no one else should have access to it), if something is done on that account to break the code of conduct, the
account can be suspended.
Click to expand...

I am fully aware of that, but a 7 day ban is a bit much for the A word. I have since password protected my sign in so he can't use my account. Especially since I didn't get a chance to appeal the decision.

Bonkey Punch000 · Jun 14, 2018

Per the terms you agreed to when you signed up, you are responsible for your account at all times. So it doesn't matter who was using it (which no one else should have access to it), if something is done on that account to break the code of conduct, the
account can be suspended.

I would also recommend setting up a separate account for your nephew or a "guest" account.
Click to expand...

There are no more guest accounts for online play anymore. He wasn't supposed to be on it anyway. And has gotten him self in quite a bit of trouble over it, with his mom, and rightfully so.

JerrminRangwani · Jun 15, 2018

There are no more guest accounts for online play anymore. He wasn't supposed to be on it anyway. And has gotten him self in quite a bit of trouble over it, with his mom, and rightfully so.
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That should teach him a lesson and to never bother someone's account. Good job as we all can only learn a lesson on this.

Bonkey Punch000 · Jun 16, 2018

There are no more guest accounts for online play anymore. He wasn't supposed to be on it anyway. And has gotten him self in quite a bit of trouble over it, with his mom, and rightfully so.

That should teach him a lesson and to never bother someone's account. Good job as we all can only learn a lesson on this.
Click to expand...

Except it kept me from being able to talk to my deployed brother. So in the end I was punished, and 7 days for the A word is really excessive.

AIex WiIheIm · Nov 4, 2018

There are no more guest accounts for online play anymore. He wasn't supposed to be on it anyway. And has gotten him self in quite a bit of trouble over it, with his mom, and rightfully so.

That should teach him a lesson and to never bother someone's account. Good job as we all can only learn a lesson on this.

Except it kept me from being able to talk to my deployed brother. So in the end I was punished, and 7 days for the A word is really excessive.
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No, its not. It says so in the Microsoft Services Agreement, in which I suggest you look over,
https://mcrs.ft/msa, that profanity will not be tolerated, and Yes, there are guest accounts. I use them all the time.

Gamingboy177 (Sam)

Hello, for anything relating to Enforcement, please go here: https://enforcement.xbox.com

GandalfStormCrow1

You are totaly right. I have been banned one too many times for some snowflake starting stuff. I never cuss at them or threaten them, yet I get banned for calling out a troll that is purposely disrupting games. I reported a guy that said he was going to
have me "SWATed" and the enforcement team did nothing, but I get banned every time I gently tell off a troll; and I am so careful not to get too personal or make fun of him or threaten him. I just say things like: "go back to dorknite, troll" or something
like that and I get banned! [Mod Removed – Profanity] xbox and their enforcement team; I'm getting a PS4 next week. Xbox will be thrown in a closet and forgot about. I am so glad I didn't buy RDR2 yet, because I'm gona need it
on Playstation now. Xbox's controllers are absolute garbage anyway. The joysticks only seem to last about 3 or 4 months if you actualy play them, and if you drop it, it just starts randomly shutting off or wont turn on at all. The 360 controllers were practically
bullet-proof so what happened? I guess they want us buying new controllers every few months too

GhostRoost312

I agree with the original poster here. It is garbage and xbox knows it. I have been banned several times because someone messaged me first and downgraded me as a person. But I get banned because I chose not to report them, because I'm not a little snowflake.
And no, they do not look at both sides of it and they do not also ban the other person. Good try tho. This is why many people are leaving microsoft for PC or Playstation. Xbox is trying to put little snowflakes on a thrown so that they feel empowered. It is
pathetic. Since when has a gamer been shunned for for talking smack? That is literally what gamers have done since the beginning of gaming. Then if you want to dispute it, you have to fill out a questionnaire with some stupid questions that most people wont
know the answer to. And if you miss one, it says you can't try anymore. It's xbox's way of screwing its users. We pay for xbox live and the system itself, so why would we get banned because some
[Mod Removed – Profanity] starts drama? I hope people start to boycott this garbage company.

oOUTSIDERo62

Your com ban is fair if you violated the code of conduct. Listen to VampireClaws36, just report any abusive message and move on.

UnkleRuckis403

Retaliating in an abusive or profanity way is a breach of the Code of Conduct and subject to enforcement acts. Doesn't matter who started it. That guy that was harassing you first, probably did it only so you can say something abusive and he'll be able
to report you. But in all probability he did get the same suspension as the enforcement team looks on both ways of the story.

Next time don't say anything, report and block. How hard is that?

To check your suspension: https://enforcement.xbox.com

If you are eligible for a case review: https://enforcement.xbox.com/home/howto#sub-topic0-6

the fairness of these bans is what is so questionable

Unfair communication ban