Unexpected Xbox refund mail

Thanks for the answer. I thought that as well. But wanted to be sure anyway. Thanks for taking time.

Hi there Domnsync, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If there are no recently refunded items in your order history ( at https://account.microsoft.com/billing/orders/ ), it's highly likely that the email you received was sent in error, so don't worry.

I have observed that a few players have recently received similar refund emails, even if they did not request a refund. I believe this may be related to ongoing issues with some refund requests, as many users are not receiving confirmation emails for their refund requests, leading to delays in the refund process. Therefore, some players may have received these emails mistakenly, as in this case.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

I was wondering the same thing. The alpha starts today! It was the best unexpected e-mail ever!

Hey Volgari,

Sorry to hear about this unexpected charge, let's try to get this sorted out. You can visit our

Subscription Management page to cancel any current memberships including Xbox Live Gold. You should get an automatic refund for it, but if this isn't the case, try our

Refund Request site. Hope this helps!

Sorry to hear about your unexpected charge, You can try to submit a ticket about receiving a refund for the purchase and hope they can forgive you with the 14 day deadline.

https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund