UNEXPECTED KERNEL MODE TRAP stopcode when trying to launch halo infinite

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I saw that the issue has been popping recently. See here https://www.reddit.com/r/XboxGamePass/comments/...

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

HI Bastien,

Thanks for reaching out to the forums! You may be experiencing this issue due to how your hard drive is formatted. Games installed from the Xbox app work best when installed on a drive that had been formatted in NTFS. We understand that the majority of your games are installed on your standard drive, and you may not want to reformat, but this is most likely your issue.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Yes, quite a lot of people are experiencing this right now including a few buddies of mine. It comes up with UNEXPECTED KERNEL MODE TRAP error.

Hopefully the issue is addressed by the developers soon.

I have upgraded and installed my computer Parts, but now when I launch Halo Infinite I get "Halo Infinite is currently not available in your account. Make sure you are signed in to the Microsoft Store and try again. Here's the error code, in case you need it: 0x803F8001" which I am now trying to resolve

I got the update and I still having the issue, but the location changed to 0x00007FFAD1D296C9. I think there may have been a problem with the update, but I'll deal with that in the morning. Mayb this will provide a little more information.