Unauthorized update to Premium

Discus and support Unauthorized update to Premium in XBoX Games and Apps to solve the problem; I logged in yesterday to play the solitaire daily challenges and without warning or prior authorization, the game updated me to Premium. I DON'T WANT... Discussion in 'XBoX Games and Apps' started by EmeraldBat4, Sep 22, 2017.

  1. EmeraldBat4
    EmeraldBat4 Guest

    Unauthorized update to Premium


    I logged in yesterday to play the solitaire daily challenges and without warning or prior authorization, the game updated me to Premium. I DON'T WANT PREMIUM. Please change my account back to the way it was - plain, vanilla, free, Solitaire collection.

    :)
     
    EmeraldBat4, Sep 22, 2017
    #1
  2. Sounds Risky
    Sounds Risky Guest
    Deleting a game and associated achievements from an account

    After being FIFA'd and having my account go through the recovery process I noticed that the game in question, FIFA 12, and the three unauthorized account purchases (Premium Gold Pack, Premium Gold Jumbo, and Gold Players Premium) made under the game were
    still on my account and purchase history.

    I called up support to see if they could fix this but was told that they cannot and that I would have to come to the forums to get it sorted out. Any help would be appreciated.
     
    Sounds Risky, Sep 22, 2017
    #2
  3. a Kill
    a Kill Guest
    Unauthorized account update

    I had logged on my xbox 360 this morning at 9am. It told me i had 12 years on my account which wasn't right. I was concerned that i was getting banned or a suspension.
     
    a Kill, Sep 22, 2017
    #3
  4. TidyBuffalo808 Win User

    issues with my premium subscription

    It is sad indeed I paid for my premium in Feb of this yr and the premium has worked till the latest update of the insider build now I cant get premium status. Microsoft has not answered since the update or provided any support.
  5. slymastaa Win User

    just got two emails that said i purchased 4000 and 6000 microsoft points, but i didnt

    Yep, this happened to me yesterday too. Exact amount and it looks like they used it for FIFA12 and premium gold pack and premium gold jumbo what ever those are. I reset the password yesterday but I forgot to change the secret question.Today I couldn't log
    in and had to reset the password again. These people are changing the secret question as mine was in some funky language so remember to change that too. My account is now in the unauthorized access investigation.
  6. Contradictions Win User

    Xbox Disc Tray

    There is a section of the Terms of Service that explains the policy on this. www.xbox.com/.../livetou\

    Specifically this section below

    use the Services or related hardware to design, develop, or update unauthorized software.

    You can't use unauthorized software or hardware to access the Services, nor can you modify an Authorized Device in any unauthorized way (e.g., through unauthorized repairs, unauthorized upgrades, or unauthorized downloads). You agree that we have the right
    to send data, applications or other content to any software or hardware that you are using to access the Services for the purpose of detecting an unauthorized modification and/or disabling the modified device.
  7. Pakalolo Time Win User

    Lots of adds in the new dashboard update

    The update also makes premium themes worthless.
  8. Alchemist Don Win User

    [Free] Xmas Holiday 2011 Theme

    yeah same i have been using the free premium theme from 2008, any news if this new one is a premium not like it matters with this new update.
Thema:

Unauthorized update to Premium

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