Unauthorized, unrecognized, Microsoft account credit

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your unauthorized purchases.

Based on your description, the unauthorized purchases are showing up on the order history of your account is that correct?

If yes, this means that your account is compromised. Firstly, I highly recommend you secure your account further by signing your account on account.microsoft.com > go to Security > change password.

Also, check if you have any unfamiliar information added to your account's security information.

Then please reach out to Microsoft Xbox Support for further escalation just in case the hacker has added their information to your account:

https://support.xbox.com/en-US/contact-us/

It would be best to coordinate this to PayPal to file a dispute as this will be considered fraudulent charges. They should apply your refund right away so that the money will be refunded to your payment method.

Just a gentle reminder that we are only Xbox gamers here in this community just like you. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It's possible that someone may have added your credit card information to their Microsoft account without your permission. To resolve this issue, you can try contacting Microsoft Xbox Support. They should be able to help you locate the account that is being charged and assist you in canceling the subscription and removing your credit card from the account. It's also a good idea to keep an eye on your credit card statement going forward to ensure that there are no unauthorized charges.

You may want to consider adding extra security measures to your credit card and Microsoft account, such as setting up two-factor authentication. This will help to protect your account and prevent unauthorized charges in the future.

It sounds like someone may be using your payment information to make unauthorized purchases on your account. I recommend taking the following steps:

1. Contact your bank or credit card company to report the unauthorized charges and ask them to block any future charges from Microsoft.
   
2. Change the password for your Microsoft account to something strong and unique.
   
3. Enable two-factor authentication for your Microsoft account to add an extra layer of security.
   
4. Check your account settings and purchase history to see if there are any unfamiliar purchases. If you find any, you can try to request a refund from Microsoft or your bank.
   
5. Consider adding a credit or debit card as a payment option for your Microsoft account, as this can help prevent unauthorized charges.
   

If you continue to have trouble with unauthorized charges, you can try reaching out to Microsoft support for further assistance. They may be able to help you track down the source of the charges and take steps to prevent them from happening again.

Contact support, if you cannot remember your old Microsoft account credentials, then another way to trace that account is through verification of your credit card detail since your credit card is attached to it. Tell the agent you want to raise an "unauthorized
charge" complaint to get the charges stopped as well, should the account be traced as not of your own belonging.

Without access to the account, you'd have to contact your credit card company for unauthorized charges.