Unauthorized Store purchases via Verizon

Discus and support Unauthorized Store purchases via Verizon in XBoX Games and Apps to solve the problem; I have had 3 fradulent charges to my Verizon wireless bill and was told by Verizon to reach out to Microsoft to take care of these fradulent charges. I... Discussion in 'XBoX Games and Apps' started by Christopher Rice3, May 17, 2023.

  1. Unauthorized Store purchases via Verizon


    I have had 3 fradulent charges to my Verizon wireless bill and was told by Verizon to reach out to Microsoft to take care of these fradulent charges. I don't have any of the 3 purchases on my microsoft account. I need help and can't seem to talk to anybody at Microsoft. I know this has happened to more people than just me. Is a class action or small claims court our only option?

    :)
     
    Christopher Rice3, May 17, 2023
    #1
  2. andersonpassos Win User

    Unauthorized Store purchases via Verizon

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    Good evening

    As a player, I can only inform you, and if the purchases were not made through Microsoft, it cannot refund, it also does not refund purchases made in an account other than yours, you must reverse it at the card provider, if the store does not want to refund it .
  3. denis97g Win User

    Debit card fraud

  4. ArminatorX Win User

    Lost over £2000 in one month used by my 8-year-old

    Oh my. I'm sorry to hear that.

    First of all, you should make sure that you follow the steps on
    this website to prevent your kids from unauthorized purchases in the future
    . Never let the kids use your own (adult) account!!!

    Then you should try to contact the official support again, and explain the situation via
    https://support.xbox.com/contact-us

    Also, you should try to
    contact Roblox via this contact form
    . The website mentions a spending limit, but it could be, that this limit is only enforced on the PC version of Roblox, not for purchases through the Xbox store.

    If the kids bought the stuff via your credit card, it might also be worth a try to contact your credit card company and report these unauthorized purchases. Or contact your bank about these unauthorized purchases.
  5. brandiesel1 Win User

    $9.99 charge on my card I did not authorize

    After you get that sorted please
    look here
    to avoid unauthorized purchases in the future.
  6. SILVERFANG5876 Win User

    Mobile billing removed.

    Yes they removed it my Verizon store had told me they were having to many issues with their partnership on transactions not going through from Verizon to Microsoft soo Microsoft was loosing out on purchases sooo Microsoft took it down completely
Thema:

Unauthorized Store purchases via Verizon

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