Unauthorized Payment for Ultimate Game Pass

Discus and support Unauthorized Payment for Ultimate Game Pass in XBoX on Consoles to solve the problem; Hi, Why am I being charged the monthly subscription for XBOX ultimate game pass? I have never authorized this and have seen that this has happened... Discussion in 'XBoX on Consoles' started by Yileen Galimard, Apr 30, 2023.

  1. Unauthorized Payment for Ultimate Game Pass


    Hi,

    Why am I being charged the monthly subscription for XBOX ultimate game pass?

    I have never authorized this and have seen that this has happened to other people.

    How do I cancel and get a refund?

    :)
     
    Yileen Galimard, Apr 30, 2023
    #1
  2. Darhyl Mayte Amizola Win User

    Unauthorized Payment for Ultimate Game Pass

    Hey Yileen!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

    It is possible that your payment method is added to a Microsoft Xbox account by a family member that has been using your Xbox console or Windows PC frequently.

    To confirm this, please sign in to your account on account.microsoft.com > payment and billing > order history.

    If the Xbox game pass ultimate purchase is not there, try to sign in to your family members' accounts in order to locate the transaction.

    Once you have located the account where the subscription was purchased, you can sign in to the said account on the refund webform link and follow the instructions for your refund request:

    https://support.xbox.com/en-US/help/subscriptio...

    Your refund will be accommodated by the refund webform team within 72 hours.
  3. Fl0ydPinkert0n Win User

    payment and billing

    When you added the one month of Game Pass Ultimate, Microsoft converted your existing year of Xbox Live to Game Pass Ultimate. It became 1 subscription.

    Xbox Live and Game Pass are two separate subscription, but Xbox Live and Game Pass Ultimate basically get merged into one.

    In other words, when you thought you were cancelling the Game Pass Ultimate, it cancelled the Xbox Live remainder too.

    Also, the steps for removing a payment option are on the following site:

    https://support.microsoft.com/en-ca...-account-change-payment-method-or-credit-card
  4. Fl0ydPinkert0n Win User

    Xbox gamepass ultimate LAST QUESTION

    Yes to the first question. Game Pass Ultimate is Live + Game Pass.

    You would pay again when the extra converted time ends. For example, I had Live until January 2022, then converted that time to Game Pass Ultimate. My next payment would be then.

    Also, you can turn off recurring payments whenever you like.
  5. StuartATrueRed Win User

    I bought an Xbox series X on klarna. Do I have to return it when payments are finished?

    It just means that you cannot cancel the 24 months of game pass ultimate to reduce the payments. The console is still yours after the payments.
  6. Njal the Blue Win User

    How to pay the GAMEPASS ultimate tax without PayPal or credit card

    Game Pass Ultimate is a subscription service and as such requires a valid payment method for each monthly amount.

    At this point in time there is no other way to purchase Game Pass Ultimate, other than by subscription. So Microsoft account balance will not cover it.
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Unauthorized Payment for Ultimate Game Pass

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