Unauthorized Gamer Tag name change. No notice or reason of this action

Mrs&amp;MrTovar · Apr 24, 2020

Hello, I need to know why my Gamer tag was change without my authorization or a notice from xbox?

My gamer tag was not Vulgar/Offensive. I changed my original gamer tag to something available and claimed it but then after having that gamer tag for a while. it was change without my authorization or inform of this happening. I feel violated and I was not
even worth given a reason for this. I Checked all spam/junk mail and transaction history and there ‘s no record of why my gamer tag was all of the sudden changed for a random name. So frustrating.

:)

WUIJIBOBO

If it was changed by the Enforcement Team for whatever reason, then it should probably have some information at the enforcement website: https://enforcement.xbox.com/

It may be worth signing into your Xbox account at the enforcement website and see if it mentions any enforcement actions against your account on there.

Mrs&MrTovar

Thank you for your answer. I visited the link you gave me and it says I have a perfect record and my reputation is really good but there’s no reason of gamer tag change either

Smwutches

This forum is largely user based. You would have to continue working with phone support to try to get a refund.

Support sends people here on the belief that the enforcement team will issue a forced name change and you will be given a free change, but that is not the case. The enforcement team does issue forced name changes, but you cannot contact them directly to
get one and forced changes are now given a randomly generated tag.

TaborCrusher20

Also, I was told to post on this forum as Microsoft employee would respond to me or be able to help. If this forum is just user supported than this is not the place for my problem as only someone at microsoft can fix this.

TaborCrusher20

I mentioned nothing of comprise. Someone, meaning possibly a friend or someone house sitting may have changed the GamerTag. I have no way of finding out who did it since it more than likely was done from the xbox. I had called on a ticket before this when
one of my son's purchased a game. I got a refund on the game and asked that they account NOT have purchasing privileges. I was told at that time that it had been suspended and no further purchases could be made since MS has no alternate authentication mechanism
aside from logging into that account; no parental controls.

So, since this account had credits on the account from gift cards submitted someone was able to make the change without any additional authentication on an account I was told no longer had purchasing rights. I want the $9.99 refunded and the GamerTag changed
back to its previous one (TaborBoys) and purchasing privileges suspended for the account or some way to parental control it.

Unauthorized Gamer Tag name change. No notice or reason of this action