Unauthorized account transfer to another country. PLEASE HELP

Discus and support Unauthorized account transfer to another country. PLEASE HELP in XBoX Accessibility to solve the problem; Recently my wife went to sign into my Xbox using my account that I have had for years. It normally automatically does this but this time it did not. I... Discussion in 'XBoX Accessibility' started by DWright38, Dec 31, 2021.

  1. DWright38
    DWright38 Guest

    Unauthorized account transfer to another country. PLEASE HELP


    Recently my wife went to sign into my Xbox using my account that I have had for years. It normally automatically does this but this time it did not. I thought it was weird and my password wasn't working. So, I checked my email and saw someone had changed it somehow. So, I reset the password to something else I had never used before, and it worked. Today my wife goes to sign on again and now the new password doesn't work. This time I checked my emails, and I got an email a couple days ago stating that my account was successfully transferred from USA to Brazil??!!! I tried to gain access to my account, but it says my account doesn't exist under that email anymore. Please help!!

    :)
     
    DWright38, Dec 31, 2021
    #1
  2. DWright38 Win User

    Unauthorized account transfer to another country. PLEASE HELP

    I have tried to contact a real person, but there is no number to reach them and the one number i did find told me to use their support website. I don't know if you have tried recently to get in contact with them recently. I have chosen options to set up a call and it sends me to their virtual assistant and asks for me to sign in.

    If you look at the picture of the email in one of the replies, you will see there was no link to reject it. and sent from a No-reply Microsoft email. You will also see although it said no reply, I still replied as soon as I noticed what has happen that I did not authorize it.
  3. Kathy A. Win User

    Unauthorized account transfer to another country. PLEASE HELP

    Thanks for the reply, DWright38.

    We appreciate you have concealed your personal information in the photo. If we take a closer look to the email if you have questions you can contact support about this. We would recommend you to do so, as if we look at your concern your email account was notified by the change because this was added as a security information. To better secure your account we will advise you to Contact Support now.

    Contact us | Xbox Support

    Kind regards,

  4. DWright38 Win User

    Unauthorized account transfer to another country. PLEASE HELP

    Kathy,

    I would love to contact support, but currently Microsoft's "support" systems tell me to login, which I cannot because they change the email and password to my account.

    I tried calling Microsoft's "support" and it just directs me to visit the website, where again I have to login in with an account that I am no longer in control over because of the systems in place to make things easy and streamline.

    I don't mean to take my frustrations out on you but I think its total BS that my account which was used for my Xbox for years where I never left my state is now thought it was okay to transfer it to Brazil.

    On top of the fact that my account had my credit card tied to it and again I can't contact support to talk to anyone about it because it is yet locked out. My bank says I need to talk to Mircosoft, but Microsoft doesn't provide away for me to talk to a real person unless I sign in (without an account I no longer have access too).

    So again I ask; Can you or anyone help me?
  5. Kathy A. Win User

    Unauthorized account transfer to another country. PLEASE HELP

    Thanks for the feedback, DWright38.

    Do you have any other email account you can use aside from the once Xbox account that was compromised? Or how about the account you used to post in here - Microsoft Community? Contacting support needs Microsoft account and for faster interaction you will need to use this link Contact us | Xbox Support.

    Kind regards,

  6. ngocphi Win User

    Unauthorized account transfer to another country. PLEASE HELP

    You can't

    There hasn't been a number in over a decade you request a call back

    Under I don't recognize a charge
Thema:

Unauthorized account transfer to another country. PLEASE HELP

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