Unable to use Google Family Link after installing Microsoft Family Safety on Android

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that the Microsoft Family Safety App is different from the Google Family link and if the Google Family Link isn't working you may need to reach out to their support.

As per Xbox, "The Xbox Family Settings app is for parents to manage their children’s gaming activities on Xbox consoles, from iOS and Android phones."

Yeah, sorry. I logged into Microsoft family safety on my android phone. When I log in to my PC, it still says my account is not connected to a device, which makes it unable to change my settings (it says for Family safety features to work, my account has to be connected to a device).

Hello There ! I highly advise you to create a family account, When you create a family group, you can manage privacy and online safety settings for children and teens. I highly recommend checking the links bellow for further information regarding the familly account, and how to create it :

Microsoft Family Safety

Benefits of creating a family group on Xbox | Xbox Support

Hello Georges C.,



Thank you for your reply.



Apologies for the delayed response.



There has been no changes to the accounts of the people in my Microsoft Family or on the Xbox console, for the members I do activity monitoring.



I don't use a PC to monitor activity or check the weekly reports; I use the Android app on my mobile phone.



To test, I did also now check the reports on a Windows 11 PC (21H2) with all Microsoft updates installed, using Microsoft Edge v107.0.1418.26 (Official build) (64-bit) - No change. I can still not see any activity or screen time usage on either my Windows 11 PC or the Microsoft Family Safety app on my Android mobile device.





I have confirmed that all apps on the Xbox console are up to date, and I have the Xbox Companion App installed on my Android mobile device (I don't believe this app provides any insight into Family Safety/screentime usage at all?).



As mentioned in my initial post, it appears that both members' activity reporting stopped on the same day, ~13th of September 2022, which suggests this may not be a per-member or a device issue, as both my mobile phone and PC are unable to view the activity reports, on email, web, and via the mobile app.



Are there perhaps any additional settings/options I can look at to get these activity reports working again?

Kathy please check this:

Microsoft Family Safety - unable to verify - Microsoft Community

Many, many people are having the same issue. All very unhappy customers, willing to spend their money.

This is not an incident.