Unable to us Microsoft store Credit against Xbox Series X pre-order?

Thanks, seems like I won't be using my credit towards an XSX pre-order then.

Urgh!

Definitely not cancelling the pre-order.

Thanks for the reply!

I've seen similar posts on Reddit too, I'm really struggling to get through to a person at support.

The points/credit is waiting to be applied, (I have applied a £5 credit via MS Rewards as a test and it won't let me us that, so I'm reluctant to add more at the moment).

Hello, i've seen it posts like this on Reddit. A lot of people can use their MS credit and some can't, i personally don't know why. Insist on contacting support, it's your only option at this point.

Also check if your points expire before day one, that's when they're gonna charge you.

The card I purchased direct from the "Redeem" section on MS Rewards was a Microsoft gift card card.

I have been buying Microsoft gift cards as a way to save up to buy a Series X. When the time to pre-order came around, I had $550 in Microsoft store credit. That was more than enough to cover the cost of the console and taxes. I finally got an order to go
through at the Microsoft store, but it did not use any of my store credit and it is going to charge my debit card instead. I have contacted support but was told the only way i can use my store credit is to cancel the order and re-order. Obviously if i do that,
i will not get the Series X.

This means I will probably be cancelling and will not get the Series X at launch. After already spending $550 towards it, I’m not going to spend that much again because I cannot change payment on the order to store credit. I can change cards, change it to
Paypal or even mobile billing but not store credit that is on my account. That doesnt even make sense to me.