Unable to upload new captures or delete old ones to Xbox Live

agibbis · Dec 21, 2020

My Xbox Series X can no longer upload captures to Xbox Live nor am I able to delete any old captures from Xbox Live using either the console, the Windows 10 Xbox Console Companion app or the Xbox mobile app.

I have factory reset the Series X console twice.

I have installed the Xbox mobile app on a spare phone.

I have setup an new Windows 10 laptop to test the Console Companion app.

After about 20 minutes of the initial setup, all devices regain all the old captures and are all unable to delete any.

Has anyone else experienced this?

Upload fails for new captures to Xbox Live:

[table][tr][td][/td][td]You can see that all the old captures are showing again as they’re found on Xbox Live, with a new test capture at the top.[/td][/tr][tr][td][/td][td]The new capture shows it is being uploaded, but always displays it is successfully before the upload percentage is complete.[/td][/tr][tr][td][/td][td]If I hold the Xbox button to open, I get this error message.[/td][/tr][tr][td][/td][td]On the Xbox mobile app, I get the notification that the upload is complete.[/td][/tr][tr][td][/td][td]But again, when I try and view the capture it errors with this message.[/td][/tr][/table]

Trying to delete old captures from Xbox Live -
via Xbox

[table][tr][td][/td][td]The Xbox has had my account removed and factory reset twice in attempting to resolve this issue.When logging back in, after around 20 minutes, all the old captures are still seen on Xbox Live tab.[/td][/tr][tr][td][/td][td]If I select all the items and choose Delete, it shows the progress to be complete.[/td][/tr][tr][td][/td][td]But when I back out or re-select 'On Xbox Live' from the drop-down menu, all the captures appear.[/td][/tr][/table]

Trying to delete old captures from Xbox Live -
via Xbox mobile app

[table][tr][td][/td][td]After signing in to a new device, again you can see the old captures showing.[/td][/tr][tr][td][/td][td]If I select any capture and choose Delete, I receive a message it has been removed.[/td][/tr][tr][td][/td][td]But if I refresh the page all the captures come back.[/td][/tr][/table]

Just to recap, I am unable to save ANY new capture to Xbox Live nor am I able to remove any old Xbox Live captures.

Thank you

:)

A Sinister Pile of L

This has been an issuse for me off and on since the update the app two months ago and screwed it all up.

I am using an Xbox One S. This is a widepsread problem that refusese to be addressed by Xbox.

SpiralOut46and2

Yes, after 30 days if they have no views on them, they will automatically delete as well. Same for the ones uploaded on Xbox Live, and also if you have reached capacity for storage of captures on Xbox Live, it will delete the oldest ones first to make
room for the new ones uploaded.

dempup

Hey Doh67.

Thank you for reaching out to the forum. There are some limitations on screenshots and video capturing.

You can upload up to 10 GB of captures to Xbox Live. Once you reach those limits, the oldest captures will be removed as you save new ones (first in, first out).

Any game clip or screenshot uploaded to Xbox Live that gets no views in 30 days will be deleted. Viewing it yourself counts as a view, and saves a capture from deletion.

Captures you don't upload to Xbox Live will remain on the console they were recorded on.

Xbox One consoles hold up to 800 MB of screen shots and 8 GB of game clips. Once you reach those limits, the oldest captures will be removed when you save new captures (first in, first out).

That might be the reason for your current issue.

LeviW2

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

SammyVS

I'm Samy an independent advisor

How are you?

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

You can also store your screenshots and videos on your PC, OneDrive, and your phone.

Unable to upload new captures or delete old ones to Xbox Live