Unable to upgrade to Game Pass Ultimate

Discus and support Unable to upgrade to Game Pass Ultimate in XBoX on Consoles to solve the problem; I was subscribed to game pass ultimate and then cancelled my subscription. I waited for it to expire then stacked 2 years of gold through codes. I am... Discussion in 'XBoX on Consoles' started by Socks21, Feb 8, 2021.

  1. Socks21
    Socks21 Guest

    Unable to upgrade to Game Pass Ultimate


    I was subscribed to game pass ultimate and then cancelled my subscription. I waited for it to expire then stacked 2 years of gold through codes. I am now trying to upgrade back to game pass ultimate and continue to receive this error: We’re having trouble processing your payment and we’d like to get it sorted out.
    PzIZYHZgF0GFjgDv.0.0.13.2.

    Trying to get a hold of MS support is a lost cause.

    Can anyone help.

    :)
     
    Socks21, Feb 8, 2021
    #1
  2. XBF Leo G Win User

    my son to upgrade ultimate game pass- I cancelled it and now xbox live wont work

    Hello dannyheaton,

    Thank you for posting on the Xbox forums. We understand that you canceled Xbox Game Pass Ultimate and now your son is unable to use Xbox Live Gold.

    Xbox Game Pass Ultimate     is three different subscriptions in one. It includes Xbox Live Gold, Xbox Game Pass and Xbox Game Pass for PC. If you cancel Xbox Game Pass Ultimate, you lose access to all three of these subscriptions. That is why your son is unable
    to use Xbox Live Gold features.

    Generally, users will upgrade their Xbox Live Gold subscription to Xbox Game Pass Ultimate. This will convert your Xbox Live Gold time to Xbox Game Pass Ultimate time. If you cancel Xbox Game Pass Ultimate after upgrading, you must

    purchase an Xbox Live Gold subscription     in order to continue using online features for your console. We hope this information helps
    dannyheaton!
  3. Smwutches Win User

    What happens to Xbox live gold when upgrading to game pass ultimate?

    When you upgrade from standard Gold/Game Pass to Game Pass Ultimate, you upgrade at a ratio of 1:1.

    The 3:1 conversion ratio is what happens when you already have Ultimate and are adding standard Gold/Game Pass to Ultimate.
  4. CooperWilde Win User

    Upgraded but charged for both subscriptions

    I upgraded to game pass ultimate but being charged for both game pass ultimate & live gold
  5. Smwutches Win User

    xbox game pass ultimate weird stuff

    That means your gold was upgraded to Ultimate (Ultimate includes Gold, Game Pass for Xbox, and Game Pass for PC)
  6. spagger Win User

    Xbox Game Pass Ultimate

    Unfortunately I'm unable to purchase 35 months right now, haha. But I should be good to go if I upgrade right now? I'll keep game pass ultimate for 12 months with the one purchase?
Thema:

Unable to upgrade to Game Pass Ultimate

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