Unable to update Xbox account to adult status.

Discus and support Unable to update Xbox account to adult status. in XBoX on Consoles to solve the problem; I'm hooking up the new Xbox One. I am an adult and my 19 year old (also adult) can't sign in. I went online and updated the birthdate of our account... Discussion in 'XBoX on Consoles' started by parrotdr, Dec 25, 2015.

  1. parrotdr
    parrotdr Guest

    Unable to update Xbox account to adult status.


    I'm hooking up the new Xbox One. I am an adult and my 19 year old (also adult) can't sign in. I went online and updated the birthdate of our account to mine, which is let's say PLENTY old enough to be adult status--I followed the steps on the following
    webpage and did it through my account on my PC.

    http://support.xbox.com/en-US/xbox-one/security/promote-child-account

    On reboot and sign in it still insists we have an adult sign in on their separate account. What gives? I don't want to set up a new account or pay an extra fee.

    :)
     
    parrotdr, Dec 25, 2015
    #1
  2. {Parity}
    {Parity} Guest
    {Parity}, Dec 25, 2015
    #2
  3. I Be Poppin
    I Be Poppin Guest
    Cannot promote child account.

    My friends Xbox Live account is unable to promote to an Adult account. His date of birth is March 23, 1993, so he is definitely 18. His profile says otherwise because downloading M content and listening to Last F.M. are blocked. After hours of searching
    and countless attempts we are still unable to upgrade the account. The main issue we are experiencing is that the "Promote Child Account" button under my Information does not exist. Is there any way to check the account birth date or ultimately upgrade to
    adult status?
     
    I Be Poppin, Dec 25, 2015
    #3
  4. {Parity} Win User

    parental settings are messed

  5. HyperVenom523 Win User

    Fortnite Cross platform

    The account needs to be an adult one if the adult dont biost the account you need to wait until the account has reached adult status on its own...
  6. Temhotabot Win User

    Cant chance my Settings

    When you turned 18 did you promote your account from child status to adult status? If not then you need to do so in order for it to be seen as an adult account.
  7. JamesOswald1 Win User

    Transfer Account Profile to Childs Account

    Can i change the status of my account from adult to child? And create a new adult account?
  8. ngocphi Win User

    Can't Promote Account To Adult

    Update on the situation : I have found what might be the way to promote my account, I just need to fix the adult account situation and then I should be able to fix this.
    Changing your age nor uchangjng to an adult ms account will work

    Only time will change your status
Thema:

Unable to update Xbox account to adult status.

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