Unable to unsubscribe / unauthorized payments / faulty controller

Time frame incident 1 game pass for console

14 Free trail started 3/26/2018

Begin charges 4/18/2018 till 8/12/2019

Can be seen as failed payment on 9/9/2019

Time frame incident 2

Can be seen as Cancelled Xbox live gold 1 month subscription on 9/12/2019

Store bought 1 year Xbox live subscription $60 entered/started on 9/26/2019

Unauthorized payments started Xbox live 1 month gold subscription $10 a month from 9/25/2020 till 11/25/2020

Can be seen as failed payment 1 month Xbox live gold subscription on 12/25/2020

Side note I have made no purchases of any kind past this point as I do not trust them anymore to hold up to date card information as they might start charging me for something I didn’t authorize or I might not be able to cancel a subscription

Information incident 1

I got the game pass for console 14 day free trial I could not cancel it since I couldn’t sign into Microsoft online as I couldn’t remember my password at the time and if I remember correctly there was no option to cancel on Xbox or they were trying to have me go online to cancel but I didn’t know my password.

So after 18 months my mom notices it looking through bills and goes to the bank after talking to me about since I told her I couldn’t find a way to cancel it. It can be seen as a failed payment.

Information Incident 2

I had a 1 month subscription starting around the same time I got the game pass for console and since my mom was paying for it she wanted the $10 a month option as it would be easier to make that payment but at the time stated above I canceled it because of a few reasons 1 I was gonna start paying for my own Xbox live 2 my mom wouldn’t have to pay $10 a month $120 a year and I could get a 1 year subscription for $60 and 3 I could renew my subscription on my own time especially since I would be paying for it and I started using my Xbox less. At the time stated above I entered a store bought year membership fast forward to the end of that and at the time stated above unauthorized 1 month subscription at $10 a month started a day before my year membership ended. Since it was unauthorized I had no idea they were being made so I didn’t cancel it on my Xbox as I wasn’t really using it as stated about I was starting to use my Xbox less. So fast forward to the time stated above my mom notices these payments and goes through the bank to cancel rather than me do it on my console since I had no idea nor did I authorize these payments. She later talked to me about and that’s how I found out. These payments could’ve gone on forever… so you can again at the time stated above see payment failed

Subscriptions

The subscription are not as easy to cancel as they are to sign up for at least for the game pass for console at the time and the Xbox live subscription payments were unauthorized nor did I have any knowledge of them and they started a day before my year subscription should have ended.

Controller information

Also side note I know they settled this in court somewhat but I have a wireless controller not under warranty that works perfectly fine except it can’t connect to the console unless I plug it in no matter what I try…. It’s a wireless controller it should be able to connect especially since it works just fine plugged in… bottom line if I would’ve know this would happen I wouldn’t have bought a $60 controller that’s wireless and have to buy batteries for it unless plugged in which it has to be now since it can’t connect no matter what I do and the controller didnt come with a cord so I had to find a usb c cord in a drawer that’s a foot or two long... Instead I would’ve bought the $30 wired controller for half the price if I knew I’d be getting a wired controller down the line from my wireless controller and the wired controller cord would be significantly longer than the cord I’m using. I’ve never had this happen before I have owned an Xbox 360 with multiple controllers and I have an Xbox one with 1 wired controller I bought when I bought the console that eventually stopped working cause of the cord and then a wireless one I bought that is having these issues before and after their updates and everything else they told me to try hasn’t worked. So I am stuck with a $60 controller plugged in with a 2 foot cord out of drawer when I should’ve just bought a wired one instead but how could I know this controller would work and then one day not be able to connect and have to be plugged for it work.

:)