Unable to sync Xbox game progress across multiple devices

Crystal Davis1 · Mar 9, 2025

Hi community,

I'm experiencing issues with syncing my Xbox game progress across multiple devices. I've been playing on both my Xbox console and my Windows 10 PC, but noticed that the game progress on my console isn't updated when I switch to my PC. Both devices are connected to the internet, and I'm signed in with the same Microsoft account on both.

I've tried restarting my devices and re-installing the game, but the issue persists. Is there a setting or step I'm missing to ensure my game progress syncs properly?

Any advice or solutions would be greatly appreciated!

Thanks in advance.

:)

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues. In order to offer you better assistance please give me a little more context of the problem,

Which game are you having this problem with?

Unfortunately not all games have cross-save, some may have independent progress between each platform.

I will be attentive to your response.

Best regards.

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If your child is playing on two different Xbox consoles, make sure that his game saves and progress are properly synchronized across both devices. Here are some troubleshooting steps you can take:

1. Check that both consoles are online: In order to sync game saves and progress across multiple consoles, both consoles must be online. Check that the consoles have a stable internet connection.

2. Check that your child is using the same Xbox Live account on both consoles: Your child should be using the same Xbox Live account on both consoles to ensure that his progress and purchases are properly syncing.

3. Wait for synchronization: It can take some time for game progress and purchases to sync between consoles. Because the data is still syncing, your child may not see his most recent purchases or progress.

MS Win8 Games

@Spong Are you logged into different Xbox accounts? As BoomerNT said, it should sync all your progress across your devices if you're signed into the same Xbox account.

Mister Rush

Hi there RR DOG AZ,

Are you a paid Xbox Music Pass member? Also, have you turned the cloud sync option on for any device that has that option? That might also help with any syncing issues across multiple devices. Let us know. Thanks!

Daniel Lukaszewicz

same with Wasteland 3.

Wasteland 3 Savegames/Progress disappeared - unable to load Game after days of progress. Load/Continue option broken. Unable to find my Savegames in XBOX Gamepass Savegame Folder nor Cloud. Browsing through similart threads this seem to be a recurring issue related to MS XBOX Gamepass App across multiple Games - how can i recover my previous progress/solve the described issue?,” we think we might have found something to help.

Unable to sync Xbox game progress across multiple devices