Unable to start Mincecraft Education on Mac. Please help!

Hello Kayla, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear you're having some trouble when trying to run Minecraft Education edition on your Mac.

I appreciate the opportunity to let you know that in situations like these (specific game issues), the recommended action is to reach out to the dedicated game support. You can contact Mojang support by visiting the next link:

https://educommunity.minecraft.net/hc/en-us/art...

In case you need to know when it's necessary to reach Microsoft support or the dedicated game support, please visit this article:

https://answers.microsoft.com/en-us/xbox/forum/...

Hey there, Capybara Capy

You can sign into the Minecraft Education site using a Microsoft account or your work/education account. To sign in, please go to their website here: Home | Minecraft Education

You can find out more on how to get started with Minecraft Education here: Minecraft Education for Educators | Minecraft Education

More support articles and information can be found here: Get Set Up – Minecraft Education

Just so you are aware, the Minecraft Education team have their own forum for support here: Topics – Minecraft Education where you can post questions and ask for help and support.

Hope this information helps,

Nathan

Hi Brooke,

Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. Your schools Microsoft 365 Education subscription will determine the actual cost of Minecraft EDU for your school. In the meantime, I will go ahead and give you the link for the official Minecraft EDU page where you can verify your account status, download the game and get info for educators and IT staff. Quick Start | Minecraft Education Edition., Please let us know if this help or if you need anything else.

Hey there,

Sorry to hear that! Unfortunately I don't think it is currently possible to recover old save files with the utilities available on the Xbox console, so you may have to just cut your loses and continue playing with what you have.

Hi,

Because your kid account is under 18 a parent needs to change some settings in order to let the kid account to play online

https://support.xbox.com/en-US/xbox-one/security/core-family-safety-features