Unable to sign into the Xbox app on PC Windows 10

Graham331 · Aug 3, 2023

When I try to sign into the Xbox app on my PC (windows 10) the screen turns black and then resets to the home page. When I try to access the Microsoft store I get an error screen that says page could not be loaded please try again later Code: 0x80131500. Xbox console companion also will not let me sign in. I will get a desktop notification when I attempt to sign in and then revert back to the sign-in screen. I have tried changing my password and uninstalling and reinstalling the Xbox app. Any help would be greatly appreciated.

:)

Rishabh0067

I haven’t heard from you. As a result, I’m going to close the chat session. Please feel free to contact Microsoft anytime for further assistance.

Rishabh0067

Hi My name is Rishabh an Independent Adviser, I hope you are doing great out there. I’d be more than happy to help you today with your query. Please give me a few moments whilst I review your query.

Rishabh0067

On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you solve them. If you can’t go beyond the sign-in screen, select Forgot my password and follow the instructions.

If that didn’t work, select the Start button > Settings > Time & language. Under Date & time make sure the Set time automatically setting is turned on. Open Time & language settings

If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed.

Rishabh0067

I didn't hear anything from you, are we still connected?

Sumit D - VM

Apologies Graham for taking this thread Off topic for once.

Rishabh, This is not a chat - it is a forum. You must give the user 24 hours at least for the reply. There was an announcement sent yesterday regarding this, so pay attention.

Unable to sign into the Xbox app on PC Windows 10