Unable to Sign into profile on Xbox Series X

Hi Daniel,

Thanks for reaching out, so far, I've been in contact with Xbox support on Twitter X but none of their recommendations have worked. Below is a list of things that I've tried so far:

• Removing the Xbox secondary MAC address, then do a restart of the console. While this is happening, I had restarted my router as well.
  
• Reset the Xbox while keeping apps and games.
  
• Full factory reset by holding down the eject and pair button on the console.
  
• Tried signing into my account using a mobile hotspot rather than the regular hotspot.
  

The last thing I did was a full reset of the console. Currently whenever I select add a profile on my console it pops up a loading window. This window showcases the loading animation then disappear without even prompting me for my email address.

NOTE: I've shared my experience with another friend that lives in Jamaica and he is experiencing the same signing issue. The issue seems to occur later in the day like around 4PM EST. In the morning/day before this time you can sign in and play games with no problem.

Also live in Jamaica and having this exact same issue. Only way I found to fix it was to Reset the console while keeping my games, and then Sign In using the Xbox Mobile App.

But after a week I started getting Error 0x808320003 and couldn't play any games. **** is pissing me off.

Hi Kerron H, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you are having problems logging into your Xbox account, the strange thing is that it doesn't let you log in only at night?

Could you give me more information about the problem you are experiencing so that I can provide you with better help? What message appears when you want to log in? Do you get any errors?

I wait your answer!

Best regards,
Daniel.

All Xbox accounts have an an Xbox 360 profile. These exist even if you've never owned an Xbox ,360. Simply sign in with the account use for your Series X to download the profile.

All Xbox accounts have an an Xbox 360 profile. These exist even if you've never owned an Xbox 360. Simply sign in with the account you use for your Series X to download the profile.