Unable to sign into MS Mahjong & MS Solitaire in Windows 10

Discus and support Unable to sign into MS Mahjong & MS Solitaire in Windows 10 in XBoX Games and Apps to solve the problem; I haven't been able to access my premium content in both Solitaire & Mahjong. It keeps stating that "I am not connected to the internet", which in not... Discussion in 'XBoX Games and Apps' started by PixieMama1234, Sep 26, 2017.

  1. Unable to sign into MS Mahjong & MS Solitaire in Windows 10


    I haven't been able to access my premium content in both Solitaire & Mahjong. It keeps stating that "I am not connected to the internet", which in not accurate.

    I have followed the suggestions in forums, including clearing store cache, re-installing games as well as verifying that I have all of the current updates.

    Contacted X-box support and was directed to address my issue with MS. I can't seem to make it past MS's "virtual assistant" and I am getting nowhere.

    This has been going on for over 4 days and I was hoping to find an easier way to resolve it with MS, without having to go through "virtual assistant" or just forgetting all about it and not renewing my premium games next month.

    Any direction will be appreciated. Thanks.

    :)
     
    PixieMama1234, Sep 26, 2017
    #1
  2. EMBaker
    EMBaker Guest
    error code 0xc03f300d trying to reinstall

    Was having problems with sign-in for MS Mahjong and MS Solitaire. Did not take note of any error code/message. Did uninstall of both apps. When go to store to reinstall, consistently get error code 0xc03f300d. Running Windows 8.1. Problems just started
    within the last week.
     
    EMBaker, Sep 26, 2017
    #2
  3. Congo2
    Congo2 Guest
    Lost my Premium subscription on Windows 10

    Lost my Premium subscription to Windows Solitaire on Windows 10. Mahjong works, but not Solitaire.
     
    Congo2, Sep 26, 2017
    #3
  4. Unable to sign into MS Mahjong & MS Solitaire in Windows 10

    Hey there PixieMama1234,

    Sorry to hear about the issues in Mahjong and Solitaire. The Microsoft Casual Games team actually just came out with a new website that not only has a link to chat with a representative about more complex technical issues on the main page
    HERE. They also have a FAQ/Support page
    HERE with steps that may also be helpful in resolving this issue. Try giving the steps in the FAQ/Support page a shot and see if they help!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Sep 27, 2017
    #4
  5. Mister Mascot Win User

    Unable to sign into MS Mahjong & MS Solitaire in Windows 10

    Hey there PixieMama1234,

    Sorry to hear about the issues in Mahjong and Solitaire. The Microsoft Casual Games team actually just came out with a new website that not only has a link to chat with a representative about more complex technical issues on the main page
    HERE. They also have a FAQ/Support page
    HERE with steps that may also be helpful in resolving this issue. Try giving the steps in the FAQ/Support page a shot and see if they help!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. sir.freddy Win User

    Problem conection

    I cannot play the Mahjong Daily Challenges for 4+ days now , will NOT sign in...

    On the Solitaire Daily Collection not a problem... but no way no how for the Mahjong?? I have windows 10 any help would be greatly appreciated..
  7. MRallamagoosa Win User

    Remove game data

    ...we are talking about MS solitaire collection on Windows 10...
  8. diogenes00 Win User

    I found my daily challenge coins being reset.

    *All* of my MS Surface games reset the Daily Challenge values this morning (Minesweeper, Solitaire, Mahjong).
  9. AlexandraL_0908 Win User

    Can't sign in 0xbba error code

    I can't sign into MS Jigsaw or MS Mahjong. I am signed into Solitaire Collection and xbox.com. However, I keep getting error that it can't sign me in. I have spent way too much time on support chat or phone with no resolution. I don't seem to be the
    only one having this problem. Tech support could tell me it wasn't my computer (SurfacePro4), or my MS account. It's the app.
Thema:

Unable to sign into MS Mahjong & MS Solitaire in Windows 10

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