Unable to set up a warranty claim on elite series 2 controller

Discus and support Unable to set up a warranty claim on elite series 2 controller in XBoX on Consoles to solve the problem; Purchased a Design Lab Elite Series 2 controller 6 months ago. It has a 1 year warranty. It has developed severe drift. Found a form online to request... Discussion in 'XBoX on Consoles' started by CF1051, May 17, 2024.

  1. CF1051
    CF1051 Guest

    Unable to set up a warranty claim on elite series 2 controller


    Purchased a Design Lab Elite Series 2 controller 6 months ago. It has a 1 year warranty. It has developed severe drift. Found a form online to request a controller exchange or something. It asks for my serial number and that's fine because it's on the back of the controller. Then it asks if it's a design labs controller. I check yes and it opens a new box asking for a 10digit dash 6digit number found under the battery. Problem is the battery is enclosed and you cannot submit this form without this info.

    So I chatted with MS and had many phone calls and they are all so confused and just keep escalating and postponing. I originally talked to them over a week ago and they are still researching "how to get an exchange or repair set up for you". The say they just cannot figure it out.

    I'm at a loss. Any suggestions others than what I've been doing an emailing the rep every couple days expressing my displeasure (kindly as I can) but asking for updates.

    :)
     
    CF1051, May 17, 2024
    #1
  2. andrewGiorlando Win User

    Xbox elite series 2 controller

    They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help
  3. Kathy A. Win User

    Unable to claim warranty on Xbox Elite Series 2 Controller

    Hi Stareks,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I could not really imagine how important it is for you to be able to claim your warranty at the soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team:

    1. On the support page - Xbox Support, kindly select Contact Us.


    [​IMG]


    2. This will take you to a small prompt. Kindly select your responses to every question and select Next.


    [​IMG]


    3. If you are not signed into your Xbox account. You will be prompted of this otherwise you will have your options to contact Xbox Support. You


    [​IMG]
    [​IMG]


    You may check these resources below:

    Register or unregister your Xbox device | Xbox Support

    Help with giving digital games as gifts | Xbox Support

    Learn about gift cards and codes | Xbox Support

    How to redeem gift cards and codes | Xbox Support

    Get help with a digital code or gift card | Xbox Support

    If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. GaryWalker3 Win User

    Unable to claim warranty on Xbox Elite Series 2 Controller

    Go through the automated advisor, that'll eventually ask for the serial number and generate a returns request.
    You then get an email saying someone will be in contact with the details.
  5. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

  6. Frankalore the Merci Win User

    Best xbox one controller?

    I would recommend an Elite series 2 WITH A WARRANTY. The series 2 is a nice controller to own but has a history of breaking down at the worst times. If you get an extended warranty it will make the purchase worth it.
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Unable to set up a warranty claim on elite series 2 controller

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