unable to set a custom profile picture

Hello Gyerek R, My name is David. I am an independent advisor, happy to help you today.

If you're having trouble setting up a custom profile picture on Microsoft and you've recently turned 18, here are some suggestions you can try:

Check your privacy settings: Make sure your Microsoft account privacy settings allow setting a custom profile picture. To do this, sign in to your Microsoft account, go to privacy settings, and make sure the option to set a profile picture is enabled.

Update your personal information: Check that the date of birth in your Microsoft account is up to date and correctly reflects that you are now 18 years old. If the date of birth is not accurate, update it to reflect your current age.

Clear your browser cache and cookies: Sometimes display or configuration issues can be related to the cache and cookies stored in your browser. Try clearing your web browser's cache and cookies and then restart the browser before trying to set the profile picture again.

Please note that Microsoft has policies and restrictions on setting custom profile images, so there may be additional requirements or limitations related to the age or content of the image. Make sure you follow Microsoft policies when selecting a custom profile picture.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

Click your profile picture, choose customize, names sharing, settings, stop sharing

Hello atsfsteam,

Thank you for posting on the Xbox forums. We understand that you are unable to change your profile picture. Are you trying to use a custom image? We have a thread on the front page of the Xbox forums that explains more about the

inability to use a custom image on your profile picture. We hope this information helps
atsfsteam!

Hello Dylano,

Thank you for posting on the Xbox forums. We understand that you are unable to change your profile picture. Are you trying to use a custom image? We have a thread on the front page of the Xbox forums that explains more about the

inability to use a custom image on your profile picture. We hope this information helps
Dylano!

Hello ,

Thank you for keeping us updated on the situation. Is the account that is trying to use a custom profile picture a child account or adult account? Be sure to let us know the results!

It is an adult account. Reputation is completely fine too, so still not sure what's going on. Contacted support even more times and still nothing.