Unable to see payment method when making trying to renew a subscription or buying an item from ...

Hi,

I am having difficulty with me payment method. It isn't listed in my payment options in my account but when I add the card in question it says it already exists. Please help

:)

 

How to use credit from microsoft-account for xbox life gold ?

you can't. Currency can never be used for live subscriptions regardless of consoles.

Either you have to buy a prepaid membership card from a store or buy gold membership with a renewable payment method and home console if you have an xbox one

 

Can't remove CC from xbox live account?

Even with automatic renewal turned off, you will be unable to remove the payment method until that subscription expires.

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That's what I don't understand. I mean yes make people unable to remove it if automatic renewal is on but if they've turned it off, it obviously means they don't intend to use that next time.

 

Hi there,

please be sure the payment option is connected to the correct region and the console is set to that same region.

To double check the region to which the payment option is connected to go to the payment options section at
http://account.microsoft.com

When purchasing online at xbox.com make sure the region in bottom left corner matches the region you are in and from your payment option.

Let us know the results

 

I can confirm the regions match. I have used this payment method numerous times and my xbox live renewed on that card just two days ago

 

Are you sure the payment went through for the renewal?

This normally happens when the payment has not gone through for a subscription.

You can sign in at account.microsoft.com and go to services and subscriptions and it will tell you if there is any subscriptions that need a looking at.

 

The xbox live went through, can see it on my bank statement, Their is a pending payment for Game pass which I am trying to clear now but I can't see my payment method or even add it so I can clear it

 

Hi corleeone989,

Thanks for your post! To verify all payment methods on the account, use the
Contact Us portal to speak with an agent so we may help locate your account and verify all information for you.

I hope this helps, thanks again.

 

Thanks but it only gives me An option to contact thr forum

 

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with a transaction on your Microsoft
Account. If you have subscription on your account, please take a moment to
view your Xbox purchase history online to confirm the purchase.

Try this:

• Services & Subscriptions
• Scroll down to "Help with Microsoft Account"
  • Choose the option in relation to your issue

If the problem persists with the pending subscription,
contact Customer Support
for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

Try this out and let us know the results.