Unable to reinstall devil may cry 4 special edition

Assassin's Creed Syndicate

Devil May Cry 4 Special Edition

Geometry Wars 3

Just tried readding my profile, but the problem persists.

Unfortunately I can't do a soft reset, because I don't have access to all the profiles on my Xbox.

Hey BlightZz,

Thanks for posting here on the Xbox forums. I see you have already attempted some troubleshooting, we really appreciate it! If you haven't already, check out the troubleshooting on this link :

“My Xbox One game won’t start or freezes during gameplay”

Hope this helps!

Hi BlightZz,

I'm sorry to hear the problem is still persisting. By any chance have you attempted to remove and re- add your profile from the Xbox? If not I
would recommend trying to remove and re-add your account.



Side Note: It is very important to make sure you know the primary email/password to the account before removing it from the console.

Also, if the issue persists something else I would recommend to try out is to perform a

Soft Factory Reset(while keeping games and apps)
Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.Give it a shot and let us know of any changes.

Hey BlightZz,

Thanks for reaching out. I'm sorry to hear about a game repeatedly crashing. As per XBF Chris and XBF Leslie mentioned,

uninstall ,
re-installing, and remove and re-add your account.

If this issue persists, unfortunately the last step to try is the soft
factory reset.

• Press the
  Xboxbutton to open the guide.
• Select
  Settings.
• Select
  All Settings.
• Select
  System.
• Select
  Console info & updates.
• Select
  Reset console.
• Select
  Reset and keep my games & apps

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox
Live will be lost. Your console syncs with Xbox Live automatically when it’s connected with the service, so if you've been offline for a while, you'll need to connect to Xbox Live before taking these steps.

If you do not know the information for your profile, I recommend to try recovering the Microsoft Account emails and passwords. For assistance, check out the

Sign in to Xbox Live on your Xbox One.

Try this out and let us know the results.