Unable to redeem Xbox Rewards

I'm getting the "Your account needs updating to make a deposit!" message. I have updated my profile to reflect my current location, etc. but I'm still getting the error.

Can you assist? Provide some guidance on what I need to change to be able to redeem the credit? Thank you.

:)

 

cant redeem points

i am unable to redeem my points on xbox rewards and put them on my account

 

Unable to redeem gems for 10,000 reward credits

Unable to redeem gems for 10,000 reward credits

 

Hello Il Postino,

I see that your account is currently not receiving a deposit due to a mismatch between regional currencies for your Rewards Account and your Microsoft Account. Your Rewards Account is a separate account from your Microsoft Account that is created at the
time of your registration into the program. When you create a Rewards Account, we use whatever information you have on your Microsoft Account to set up your Rewards Account. When you registered, your Microsoft Account was set to the Great Britain region, which
caused you to create a Great Britain Rewards Account.

Since your Rewards Account is separate from your Microsoft Account, it will not reflect any updates you make to your Microsoft Account region, like a migration to another country. This means when you migrated to a different country, it caused the country
for your Rewards Account and your Microsoft Account to be different. Then, when we attempted to do a deposit from your GBR Rewards Account, we attempted to place GBP into your Microsoft Account. Since your Microsoft Account is currently not set to the GBR region,
it could not accept this type of currency, and the deposit failed.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.

2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able
to transfer any other progress.

If you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait
48 hours or until your account is completely clean of progress and has a join by date of "???", and then sign back up again, which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page
at (Xbox Live Rewards). If your join by date still shows "???", and not your recent registration date, then your account has
not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.