Unable to redeem voucher code from Amazom

There could be a few reasons why you're having trouble redeeming your Xbox vouchers. Here are a few things you can try:

1. Make sure you're entering the voucher code correctly. Codes are often case-sensitive and may contain letters, numbers, or both. Be sure to double-check that you're entering the code exactly as it appears on the voucher.
   
2. Check the expiration date of the voucher. Some vouchers may have a limited time period in which they can be used, and attempting to redeem an expired voucher may result in an error.
   
3. Check to see if the voucher is intended for use in a specific region or country. Some vouchers may only be redeemable in certain regions, and attempting to redeem a voucher that was intended for use in a different region may result in an error.
   
4. Make sure the voucher hasn't already been used. If the voucher has already been redeemed, it will not work again.
   
5. Check for any outstanding balance on your Microsoft account. If you have an outstanding balance on your account, you may not be able to redeem additional vouchers until the balance is paid off.
   

If none of these steps help, you may want to try contacting Xbox customer support for assistance. They should be able to help you troubleshoot the issue and determine why you're unable to redeem the voucher.

I think you should get a voucher with code. Then go to redeem code on your xbox and type in code that you found on voucher.

I need a refund on a Xbox game pass that I brought my grandson for Christmas in error, I should of brought a game voucher (Green)

If it was a voucher code, then you'd need to return it to the retailer it was purchased from for a refund assuming the code hasn't already been redeemed yet.

Have tried redeeming a voucher code for xbox live but says he is too young

Aha! This may be what I'm looking for. I'll need to try it later and see, but I'll assume this has answered my question - thanks